Case Manager Supported Housing

Ultipro; Flagstaff (AZ); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

3 weeks PTO first year

10 paid holidays

Low-cost medical, dental and vision

Disability and life insurance

Company retirement match

Tuition reimbursement

Employee Assistance Program

Wellbeing & Wellness

Job summary

Southwest Behavioral and Health Services is seeking a Case Manager for Supported Housing in Flagstaff, AZ. You will coordinate with residents, manage leases, and ensure housing compliance while applying HUD and ADA guidelines.

The role emphasizes recovery-driven care, housing stability, and collaborative work with internal and external partners. A Bachelor’s degree in a related field is required along with background checks.

Qualifications

• Bachelor’s degree in social/behavioral sciences or related field.
• Equivalency: a total of five years of related integrated health experience accepted.
• Housing or case management experience with underserved populations preferred.
• Negative TB results required.
• Background check (39-month MVR) and fingerprint clearance may be required.
• May drive a personal vehicle for program needs.

Responsibilities

• Perform intakes, screenings and assessments for potential residents.
• Manage leases, notices, and lease compliance to promote housing stability.
• Coordinate housing procedures per HUD regs and inspect unit habitability.
• Provide housing services per Fair Housing Act and ADA accommodations.
• Oversee caseload, quarterly housing plans and inspections; manage work orders.
• Meet residents, assess needs and coordinate crisis supports as needed.
• Document services and complete background checks; maintain charts.

Skills

Coordination with people

Problem solving

Organized

Excellent communication

Education

Bachelor’s Degree in Social/Behavioral Sciences, Public Administration, Business, Urban Planning or related field

Equivalency: five years of related integrated health experience

Job description

Description

Southwest Behavioral and Health Services is seeking a dedicated Case Manager Supported Housing who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!

Job Preview at a Glance:

Provide Supported Housing Services to assist persons to be participants in their chosen communities in the fullest manner possible. The principles and practice of recovery are emphasized, so individuals are able to bring new meaning and an enhanced quality of life into their daily experience. Together, integration and recovery offer consumers greater opportunities to lead satisfying and productive lives.

Pay Rate: $20/hr.

Responsibilities:

• Performs intakes, screening and assessments on potential residents. Performs property management responsibilities, facilitates annual leases, addendums and monitor’s lease compliance, addresses lease violations and promotes housing stability across caseload assignment.
• Processes notices of noncompliance, and facilitates eviction documentation. Coordinates and processes lease terminations, relocations, and presides in eviction hearing as needed in conjunction with Program Manager.
• Facilitates all housing procedures according to HUD Housing regulations, Fair Market Rents, Rent Reasonableness, and performs HQS/Habitability Standards Inspections prior to resident move in.
• Provides Housing according to the Fair Housing Act, Arizona Residential Tenant Landlord Act and facilitates requests for reasonable accommodations according to ADA regulations.
• Oversees caseload, and supportive service delivery. Completes and Develops Quarterly Housing Plans and Quarterly Residential Inspections. Completes residential work orders, tracks all repairs and unit turns.
• Meets with residents and supports all facets of stabilized housing.
• Oversees hygiene and safety standards of all units; inspects apartments, smoke detectors, fire extinguishers and unit up-keep with residents.
• Identifies unmet needs of residents, coordinates referrals and provides follow-up.
• Facilitates procedures for housing placement, housing exits, and unit turn oversight
• Consults with internal staff and external case managers/service providers in establishing goals and objectives; participates in internal and external staffing’s.
• Intervenes in crisis situations and coordinates crisis supports and interventions.
• Consults with landlords and management companies, as needed or directed, regarding responsibilities to units and ensures that repairs are made according to contract requirements.
• Documents all services rendered, coordinates service delivery and provides Housing Based Case management. Process and approve all Background checks according to eligibility.
• Maintains consumer charts and eligibility documentation according to agency approved clinical standards, HUD Regulations and program policies and procedures.
• Facilitates, complies and completes income calculations, income eligibility, zero income affidavits according to HUD income guidelines. All other duties as assigned.

Qualifications:

• Minimum requirements consist of a Bachelor’s Degree in Social/Behavioral Sciences, Public Administration, Business, Urban Planning or related field with 1-year full-time integrated health experience.
• Any equivalent combination of education and experience directly related to integrated health totaling five years is acceptable.
• Housing or case management experience working with underserved or vulnerable populations preferred.
• Negative TB results required.
• Required to pass a 39 - month MVR Report.
• Will be required to drive personal vehicle for business needs (as required per program requirements).
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive upon hire.
• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.