Case Manager - Support Services

I Am Next; Nashville, Northern (TN, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

I Am NEXT is dedicated to empowering former foster youth through housing, transportation, and community resources, helping them achieve independence and stability.

The Case Manager – Support Services role collaborates with participants to set goals, create personalized plans, and navigate housing, education, employment, and health services, leveraging trauma-informed approaches to build resilience.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, Education or related field.
• Minimum two years of experience working with transition-aged youth, foster youth, housing programs, shelters, or community-based services.
• Strong understanding of trauma, attachment, adverse childhood experiences, and the transition from foster care to adulthood.
• Experience with case management, service coordination, coaching, or supportive services.
• Excellent verbal and written communication skills.
• Strong organizational, documentation, and time management skills.

Responsibilities

• Provide trauma-informed support to transition-aged youth and young adults.
• Develop individualized service plans and track progress toward housing stability and independence.
• Coordinate access to housing resources, transportation, education, employment, healthcare, and behavioral health services.
• Maintain accurate documentation and case notes in HMIS, Salesforce, or other systems.

Skills

Trauma-informed care

Case management

Youth services

Communication skills

Organizational skills

Team collaboration

Motivational interviewing

Education

Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, Education or related field

Tools

HMIS

HubSpot

Salesforce

Job description

Current job opportunities are posted here as they become available.

Join the Family

Do you want to be a part of a team that improves lives, empowers people, and strengthens communities?

Want to be a thought leader and changemaker? If yes, then look no further.

Who We Are

I Am NEXT empowers former foster youth with housing, transportation, and integrated community resources to chart their own path toward sustainable independence. Through trauma-informed care, authentic relationships, and individualized support, we equip young adults with the resources, relationships, and time they need to thrive.

At I Am Next, we believe in holding high expectations while extending high grace. We are committed to fostering hope, healing, self-determination, and long-term stability for youth transitioning into adulthood.

About the Role:

The Case Manager – Support Services serves as a key member of the I Am Next support services team and provides direct, trauma-informed support to transition-aged youth and young adults with histories of foster care, housing instability, and complex trauma.

This position works collaboratively with participants to identify goals, develop individualized service plans, and support progress toward housing stability, self-sufficiency, emotional wellness, and long-term independence. The Case Manager provides relational support while coordinating access to housing resources, transportation, education, employment, healthcare, behavioral health services, and other community-based supports.

Using strengths-based, motivational, and trauma-informed approaches, the Case Manager empowers young adults to navigate barriers, build resiliency, and develop the skills necessary for successful adulthood.

What you bring to this role:

• Bring your passion and expertise
• A desire to help others become the best they can be while managing a healthy work/life balance.
• Ability to be a team member and thought leader.
• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, Education or related field.
• Minimum two years of experience working with transition-aged youth, foster youth, housing programs, shelters, or community-based services.
• Strong understanding of trauma, attachment, adverse childhood experiences, and the transition from foster care to adulthood.
• Experience with case management, service coordination, coaching, or supportive services.
• Excellent verbal and written communication skills.
• Strong organizational, documentation, and time management skills.
• Ability to remain calm and emotionally regulated in high-stress situations.
• Proof of Automobile Insurance and Reliable Transportation
• Valid driver’s license
• TBRI Practitioner or Motivational Interviewing trained preferred.
• Experience working with youth aging out of foster care preferred.
• Experience with permanent supportive housing or homelessness services preferred.
• Experience with HMIS, HubSpot, Salesforce, or other case management systems preferred.