Case Manager (Support Broker)

GT Independence, LLC; Silver Spring (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

GT Independence is a family-founded, leading national Financial Management Services provider supporting individuals in self-direction programs to manage long-term care and support services at home and in community settings.

The Support Broker coordinates daily Medicaid Waiver services, building relationships, ensuring documentation, guiding participants, and coordinating housing and community resources to promote independence per program rules.

Qualifications

• Must meet the DHCF waiver case manager requirements.
• Licensed as required (RN, social work, or related field).
• One year of experience with the population; or two years with a bachelor’s degree.

Responsibilities

• Develop and maintain relationships with participants, families, providers, and community resources.
• Ensure timely, accurate documentation and compliance with agency and state requirements.
• Provide guidance, advocacy, problem-solving, and decision-making support.
• Assist with service planning, resource coordination, and access to community supports.
• Educate participants and families on self-directed services, budgeting, employer responsibilities, and staff management.
• Coordinate with healthcare providers and community organizations to support participant needs.
• Assist participants with housing and other independent living resources.

Skills

Relationship building

Documentation

Advocacy

Problem solving

Service planning

Resource coordination

Participant education

Staff management

Provider coordination

Housing assistance

Education

Master's degree in social work

Bachelor's degree

RN license

Associate degree + experience

Job description

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

Responsibilities

• Develop and maintain relationships with participants, families, providers, and community resources.
• Ensure timely, accurate documentation and compliance with agency and state requirements.
• Provide guidance, advocacy, problem-solving, and decision-making support.
• Assist with service planning, resource coordination, and access to community supports.
• Educate participants and families on self-directed services, budgeting, employer responsibilities, and staff management.
• Coordinate with healthcare providers and community organizations to support participant needs.
• Assist participants with housing and other independent living resources.

Requirements

• Meet the DHCF requirements for a waiver case manager:
• Have current, appropriate licensure,
• Have a master's degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR bachelor's degree and two (2) years’ experience with the population(s); OR
• Registered Nurse (RN); OR can have an associate degree and three (3) years’ experience with the population(s).
• Successfully complete a criminal background check pursuant to the District’s criminal background check, Health-Care Facility, Unlicensed Personnel Criminal Background Check Act of 1998, and the FBI Criminal History Check;
• Not on the DC OIG Exclusion List;
• Complete a required training course on the District’s Services My Way Program and traditional Medicaid program, and demonstrate an understanding of the program and the role and responsibilities of a Support Broker;
• Receive ongoing required training, as required by DHCF.
• The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.

As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.