Case Manager Supervisor (SSVF)

insighthousing; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Free Health, Dental, & Vision

Dependent coverage option (50%)

Chiropractic and Acupuncture benefits

19 Paid Holidays

15 Vacation Days, with annual increase

Retirement Plan with a match

Paid Training

10-year anniversary sabbatical

Flexible Spending Accounts

Professional Development Allowance

Paid Parental Leave

Discounted Pet Insurance

Job summary

Insight Housing seeks a Case Manager Supervisor to lead SSVF Case Managers, ensuring high-quality, audit-ready services for very low-income Veterans and families. The role emphasizes TFA review accuracy, staff coaching, and compliant documentation to support housing placement and outcomes.

Join a mission-driven team focused on veteran-centered, trauma-informed practices while maintaining program performance and funder compliance within a 100% federally funded model in the Bay Area.

Qualifications

• Bachelor’s degree or equivalent education/experience in social services.
• 4+ years in case management, housing stabilization, or Veteran-serving programs.
• At least 2 years in a supervisory/lead role.
• Experience reviewing and monitoring TFA requests.
• Strong documentation, compliance and audit readiness.
• Experience conducting case file reviews and giving feedback.
• Proficiency with HMIS or similar case management systems.

Responsibilities

• Supervise, coach, and support Case Managers to ensure high-quality service.
• Ensure housing stability goals and client outcomes are met.
• Review and approve TFA requests for eligibility and accuracy.
• Conduct regular case file reviews to ensure audit readiness.
• Monitor compliance with SSVF regulations, policies, and reporting.
• Provide guidance on case planning and service coordination.
• Track staff performance and address gaps with targeted training.
• Support onboarding and ongoing TFA policy training for staff.
• Report program performance and risks to the SSVF Program Manager.
• Assist with audits, monitoring visits, and funder reviews.

Skills

Supervisory experience

Case management

Attention to detail

Communication

Education

Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration or related field

Master’s degree in Social Work (MSW) or related field

Tools

HMIS

Job description

Case Manager Supervisor

Compensation: $70k+ DOE

This position is 100% federally funded and is not impacted by recent City of San Francisco budget reductions. Funding for this role is secured and independent of city appropriations.

Benefits

• Free Health, Dental, & Vision (50% of coverage paid for dependents)
• Affordable Chiropractic and Acupuncture benefits
• 19 Paid Holidays
• 15 Vacation Days, with annual increase
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• and many more!

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview

Our Veterans’ programs are designed to serve very low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness and maintaining a permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, employment services, and assistance in obtaining VA and other benefits.

Position Summary

The Case Manager Supervisor provides oversight and leadership to Case Managers within the SSVF program. This role ensures staff meet program performance goals, deliver high-quality, compliant services, and maintain complete, accurate, and audit-ready participant files. The Supervisor is also responsible for reviewing and approving Temporary Financial Assistance (TFA) requests to ensure eligibility, accuracy, and compliance with SSVF regulations. The Case Manager Supervisor reports directly to the SSVF Program Manager.

Essential Duties and Responsibilities

• Supervise, coach, and support SSVF Case Managers to ensure high-quality service delivery.
• Ensure staff meet program goals related to housing stability, retention, and participant outcomes.
• Review, approve, and oversee all Temporary Financial Assistance (TFA) requests submitted by Case Managers to ensure the request is eligible under SSVF guidelines, documentation is complete and compliant, amounts are accurate and correctly calculated, and requests align with participant housing plans.
• Conduct regular case file reviews to ensure documentation is complete, accurate, and audit-ready at all times.
• Monitor compliance with SSVF regulations, policies, and reporting requirements.
• Provide guidance on case planning, service coordination, and problem-solving with participants.
• Track staff performance and address gaps through training, corrective action, or additional support.
• Support onboarding and ongoing training of Case Managers, including TFA policies and documentation standards.
• Communicate program performance, compliance risks, and trends to the SSVF Program Manager.
• Support preparation for internal and external audits, monitoring visits, and funder reviews.

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field or equivalent combination of education and relevant experience.
• Minimum of 4 years of experience in case management, housing stabilization, or Veteran-serving programs.
• At least 2 years of experience in a supervisory, lead, or senior case management role.
• Experience reviewing, approving, and monitoring Temporary Financial Assistance (TFA) requests.
• Strong understanding of documentation standards, compliance requirements, and audit readiness.
• Experience conducting case file reviews and providing corrective feedback to staff.
• Proficiency with HMIS and other case management or data tracking systems.

Preferred Qualifications

• Master’s degree in Social Work (MSW) or a related field.
• Experience working directly with Veterans and VA-funded programs.
• Demonstrated working knowledge of SSVF program requirements, including eligibility, documentation, and performance expectations.
• Familiarity with fair housing laws and housing stabilization practices.
• Experience preparing for or participating in audits, monitoring visits, or corrective action processes.
• Training or certification in trauma-informed care, motivational interviewing, or similar evidence-based practices.
• Bilingual or multilingual abilities relevant to the population served.
• Knowledge, Skills, & Abilities
• Ability to supervise, coach, and support Case Managers toward strong participant outcomes.
• Strong analytical skills to review documentation, TFA requests, and performance data.
• Ability to apply SSVF regulations consistently and ethically.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities and deadlines.
• Clear and professional written and verbal communication skills.
• Ability to address complex participant situations and staff performance issues with discretion.
• Commitment to Veteran-centered, trauma-informed, and culturally responsive practices.

Special Requirements

• Must be able to receive and maintain criminal and credit records clearance.
• Must be able to obtain TB (tuberculosis) clearance
• Must be able to successfully complete reference checks and employment verification.
  

We welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.