Case Manager Supervisor, MAP

Community Solutions, Inc.; Barstow (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation leave

Sick time

Medical and Dental

Vision & FSA options

401(k) match

Tuition reimbursement

Ongoing training

Job summary

Community Solutions, Inc. in Barstow, CA seeks a dedicated Case Manager Supervisor to lead the MAP program team and oversee supervisory case management duties at a multi-contractor site.

Responsibilities include caseload management, staff supervision, intake and discharge planning, and ensuring safety and service quality across interviews and documentation. The role supports trauma-informed practices and community partnership.

Qualifications

• Bachelor's degree in a social science field.
• Two years' experience in case management or related field.
• One year of supervisory/management experience or three years of case management.
• Excellent oral, written and interpersonal skills.
• Ability to engage and develop collaborations with community agencies.
• Experience with Microsoft Office.

Responsibilities

• Carry a caseload and perform counseling, intake, discharge and aftercare duties.
• Supervise Case Manager staff and oversee shift responses to issues.
• Review client paperwork for timeliness and quality monthly.
• Monitor treatment compliance and report modifications to the program director.
• Assist in training staff in security procedures and case management duties.
• Participate in weekly staff meetings and perform program director duties when needed.

Skills

Oral and written communication

Interpersonal skills

Community collaboration

Assessment experience

Supervisory leadership

Education

Bachelor's degree in social science

Tools

Microsoft Office

Job description

Community Solutions, Inc. is seeking a dedicated and passionate Case Manager Supervisor to join our team at our Multi-Dimensional Anti-Recidivism Partnership (MAP) located in Barstow, CA. Adult MAP is an innovative program dedicated to engaging the community and providing rehabilitative programming for justice-involved individuals. We focus on promoting long‑term, self‑sustaining skills through vocational training and personal development services. This unique model hosts a variety of sub‑contractors at one site to reduce barriers for clients. This position will provide general and supervisory case management duties and will ensure community safety and effective program operation through internal and external monitoring of client activities and program services.

ESSENTIAL FUNCTIONS:

• Perform all duties and responsibilities of case manager, including carrying a caseload as required by program needs, as relates to counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management and facility maintenance.
• Supervise Case Manager staff, relating to both security and case management.
• Oversee staff response to all shift problems and emergency incidents.
• Review all client related paperwork, regarding content, timeliness and quality.
• Review all client files on a monthly basis for organization and content.
• Monitor client compliance with treatment stipulations and recommend modifications to program director.
• Monitor staff performance and provide regular feedback to program director on all staff.
• Assist program director in developing, leading and supervising client group meetings, program services and counseling sessions.
• Monitor and evaluate group activities on an ongoing basis.
• Assist program director in training staff in areas of security procedures, client supervision, client paperwork and case management duties.
• Supervise the completion of urine collections, telephone spot checks and employment and home site visits of clients to verify and document client movement and record information.
• Monitor shift operation for compliance with Agency policy and procedure, applicable standards and relevant contractual policy.
• Monitor staff compliance with all policies and procedures pertaining to the safety and security of clients, Agency property and the community.
• Assist program director in setting agenda and participate in weekly staff meetings.
• Perform the functions of human service worker/case manager such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.
• Perform all duties of program director during periods of his/her absence.
• Participate in on call agency duty officer rotation as assigned.
• Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures.
• Perform other duties as assigned by the supervisor.

Company Overview

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well‑being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community‑based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma‑informed organization by hiring individuals with existing experience in trauma‑informed practices as well as supporting ongoing staff development with trauma‑informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI. CSI is committed to systematically evaluating the integration of the trauma‑informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re‑traumatization. To learn more about Community Solutions, visit our website at: www.csi-online.org.

Qualifications:

• Bachelor's degree in a social science field and two years' experience in case management or similar field. Education may be substituted with experience on a year for year basis.
• One year experience in management and supervision of staff or three years of case management experience.
• Excellent oral, written and interpersonal skills desired.
• Ability to engage and develop collaborations with community agencies.
• Previous assessment experience preferred
• Experience with Microsoft Office.

Benefits:

• Two (2) weeks' vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
• Sick time (7 days accrual basis), floating holiday time (4 days/year).
• Medical and Dental plans.
• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.
• 401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year service.
• Ongoing training.

CSI is an Equal Opportunity Employer - M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.