Case Manager Supervisor - Albuquerque Opportunity Center

Heading Home; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Heading Home is seeking a Case Manager Supervisor to lead a team of case managers dedicated to serving clients experiencing homelessness. The role emphasizes Housing First, trauma-informed care, and motivational interviewing while ensuring service delivery aligns with contractual and regulatory standards.

The supervisor will oversee performance, provide coaching, and collaborate with leadership to strengthen client care and program operations.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to think strategically, act quickly, and collaborate across disciplines.
• Demonstrated experience in program management and staff supervision.
• Effective delegation and meeting deadlines.
• Experience with homelessness, housing resources, and vouchers.
• Knowledge of trauma-informed care and Housing First principles.
• English proficiency in written and spoken communication.

Responsibilities

• Supervise a team of case managers and ensure best practices.
• Screen referrals and provide one-time assistance as needed.
• Provide transportation support to clients as required.
• Coordinate with Program Director to align services with contracts and standards.
• Promote trauma-informed care across the team.
• Monitor assessments, service plans, and case notes for quality and compliance.
• Conduct supervision meetings, evaluations, and coaching sessions.
• Plan and evaluate programs with leadership to improve client care.
• Maintain staffing coverage and approve time off.
• Onboard and train new case management staff.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Strategic thinking

Program management

Staff supervision

Delegation

Time management

English communication

Education

High school diploma or GED + 6 years case management experience

Bachelor's degree in social services-related field

Experience supervising case management professionals

Job description

Job Description

Job Title: Case Manager Supervisor

Reports to: Program Director

Status: Exempt

Salary: Dependent on Qualifications

Position Summary:

The Case Manager Supervisor is responsible for supervising a team of case managers, fostering best practices including Housing First, harm reduction, trauma-informed care, and motivational interviewing.

Essential Duties & Responsibilities:

• Provides direct case management services as needed, including screening referrals for clients in need of one-time assistance.
• Provides transportation for clients as needed to support successful program participation.
• Assists Program Director to ensure that cases are distributed appropriately.
• Collaborates with the Program Director to ensure that services are delivered in accordance with contractual agreements and regulatory standards.
• Promotes and reinforces trauma-informed care practices across the Case Management team.
• Demonstrates knowledge of and promotes the principles of intensive case management.
• Identifies improvements to operational efficiency.
• Assists with the implementation and compliance of new and existing policies and procedures.
• Identifies performance issues and assists staff in performing to their highest standard.Monitors the timely completion of required assessments, service plans, and case notes.
• Reviews case documentation to ensure quality, accuracy, and compliance with organizational, contractual, and regulatory standards.
• Trains, coaches, and mentors direct reports.
• Conducts regular supervision meetings, performance evaluations, and coaching sessions with assigned staff.
• Works collaboratively with leadership in planning, developing, implementing, and evaluating programs to support and enhance client care.
• Maintains appropriate staffing ratios and coverage to support uninterrupted case management services.
• Approves time off and monitors staff attendance.
• Assists with departmental onboarding and training new case management staff.
• All other duties as assigned.

Qualifications:

To perform this job successfully, the individual must have excellent communication and interpersonal skills, must be able to think strategically, act quickly, and work well with others across a broad spectrum of situations. Demonstrated experience in program management, staff supervision, and effective delegation is required.

The requirements listed are representative of the knowledge, skill, and ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Excellent computer and keyboard skills.
• Experience facilitating meetings and delegating tasks.
• Ability to maintain positive interpersonal skills across a broad range of professional situations.
• Ability to meet deadlines.
• Demonstrated ability to work collaboratively within a dynamic, professional case management team.
• Knowledge of area service providers, community resources, and similar programs.
• Ability to communicate effectively orally and in writing in English.

Education and/or Experience:

• High school diploma or GED and a minimum of six (6) years of case management experience serving at-risk populations required; OR
• Bachelor's degree in a social services-related field (e.g., psychology, social work, counseling) and prior case management experience serving at-risk populations required.
• Prior work experience supporting individuals experiencing homelessness is required.
• Demonstrated experience supervising case management professionals.
• Working knowledge of homelessness, direct client services, community resources, and housing voucher programs preferred.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Attend all staff and organizational meetings as required.
• Observe and practice safe work habits and practices in compliance with regulations, statutes, and organizational policies.
• Maintain client confidentiality in compliance with organizational policies and procedures.
• Read, understand, and comply with all guidelines of the Heading Home Employee Handbook.

Other Requirements

• Valid driver’s license and reliable transportation.
• Ability to