Case Manager Supervisor

Easterseals Louisiana; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Easterseals Louisiana is seeking a Supervising Behavioral Health Case Manager (BHCM) to lead, train, and evaluate a team of BHCMs. You will oversee caseloads, conduct regular case reviews, and guide staff through documentation, performance feedback, and person-centered service delivery.

The role emphasizes supervisory duties, travel to parishes as needed, and collaboration with the program director to advance quality support for participants.

Qualifications

• Bachelor’s or Master’s Degree in Social Work or related field and eight years of paid post-degree experience in providing support coordination; two years supervisory required.

Responsibilities

• Provide training and education related to documentation and service delivery expectations for BHCM.
• Provide and manage caseload assignments for each BHCM under supervision.
• Conduct individual face-to-face sessions with each supervised BHCM to review cases regularly.
• Routinely evaluate overall performance of assigned BHCMS through employee evaluation tools.
• Provide ongoing review, assessment, problem-solving, and feedback regarding the delivery of support coordination services.
• Accompany BHCMS on random home and community visits with participants.
• At least once per year, complete a written employee evaluation for each BHCM.
• Identify training needs for BHCM and arrange training as indicated.
• Teach and monitor the application of person-centered principles and practices.
• Review administrative documentation for completeness and accuracy (timesheets, mileage).
• Attend and participate in management team meetings.

Skills

Problem Solving

Monitoring

Planning

Coordination

Action Orientation

Team Player

Oral & Written Comm

Building Relationships

Mission Advocacy

Education

SW or related degree

Tools

MS Office

Job description

• Provide training and education related to documentation and service delivery expectations for BHCM.
• Provide and manage caseload assignments for each BHCM under supervision.
• Conduct individual face‑to‑face sessions with each supervised BHCM to review individual cases regularly.
• Routinely evaluate overall performance of assigned BHCMS through employee evaluation tool to assess quality of job performances and need for improvement.
• Provide ongoing review, assessment, problem‑solving, and feedback regarding the delivery of support coordination services through staff meetings, data/report reviews, formal and informal training, and observation.
• Accompany BHCMS on random home and community visits with participants.
• At least once per year, complete a written employee evaluation for each assigned BHCM using designated employee assessment tools.
• Identify training needs for BHCM (individually and as a group) and arrange for training as indicated.
• Teach and monitor the application of person‑centered principles and practices.
• Review administrative documentation required of each supervised BHCM for completeness and accuracy (i.e. timesheets and mileage reports)
• Attend and actively participate in management team meetings.
• In this role, you will help us achieve our mission to change the way the world defines and views disabilities by making profound, positive differences in people’s lives every day.

Description

• Provide training and education related to documentation and service delivery expectations for BHCM.
• Provide and manage caseload assignments for each BHCM under supervision.
• Conduct individual face‑to‑face sessions with each supervised BHCM to review individual cases regularly.
• Routinely evaluate overall performance of assigned BHCMS through employee evaluation tool to assess quality of job performances and need for improvement.
• Provide ongoing review, assessment, problem‑solving, and feedback regarding the delivery of support coordination services through staff meetings, data/report reviews, formal and informal training, and observation.
• Accompany BHCMS on random home and community visits with participants.
• At least once per year, complete a written employee evaluation for each assigned BHCM using designated employee assessment tools.
• Identify training needs for BHCM (individually and as a group) and arrange for training as indicated.
• Teach and monitor the application of person‑centered principles and practices.
• Review administrative documentation required of each supervised BHCM for completeness and accuracy (i.e. timesheets and mileage reports)
• Attend and actively participate in management team meetings.
• In this role, you will help us achieve our mission to change the way the world defines and views disabilities by making profound, positive differences in people’s lives every day.

Required Skills

• I. PROVISION FOR SUPPORT COORDINATOR SUPERVISOR SERVICES
• II. CLIENT FILE MAINTENANCE
• III. PROVIDE NEEDED ASSISTANCE OR FILL IN FOR OTHER SUPPORT COORDINATORS AS NEEDED AND/OR DIRECTED BY THE PROGRAM DIRECTOR.
• IV. PARTICIPATE IN DEVELOPMENT AND PUBLIC RELATIONS ACTIVITIES TO EDUCATE THE PUBLIC AND MARKET PROGRAM SERVICES.
• V. PROJECT MANAGEMENT
• VI. STAFF DEVELOPMENT

Competencies

• Problem Solving/Decision Making – Assess needs and consider the course of action to best meet those needs.
• Monitoring – Monitor participant progress and respond to unmet needs; able to monitor provider service provision and billing practices and to ensure accuracy and efficiency.
• Planning – Establish effective objectives, and priorities, implement plans; anticipate obstacles and consider alternatives.
• Coordination – Make adjustments in casework to coordinate efforts with other agencies to ensure consistency and adequate follow‑up.
• Action Orientation – Take initiative rather than passively accepting; take action and attempt to influence events to achieve goals.
• Work Commitment – Willingly commits extra effort and time to get a job done; identifies with organization goals; exhibits excellent time management abilities.
• Oral and Written Communication Skills – Ability to exhibit appropriate use of grammar and spelling in written communication, exhibit appropriate use of grammar in oral communication; ensure oral and written communication is professional.
• Building Relationships – Able to establish rapport with provider agencies and staff, Easterseals administrative and other program staf
• Team Playing – Work cooperatively with other Easterseals Support Coordinators/Supervisors
• Mission Advocacy – Ability to identify with project and Easterseals objectives; adequately, constructively and directly communicate these objectives. We make a life of purpose and independence possible for our participants through our commitment to quality support, innovative service offerings, and continuous organizational evolution.

Requirements

BHCMS must meet the following qualifications:

• A Bachelor’s or Master’s Degree in Social Work or Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND eight (8) years of paid post‑degree experience in providing support coordination services; two (2) years must be supervisory experience
• Must have their own reliable transportation.
• Willingness to travel during the day to outlying parishes as required.
• Ability to multitask and meet deadlines.
• Excellent written and verbal communication skills
• Proficiency in the use of Microsoft Office Software (i.e. Word, Excel) and computer literate
• Must be a team player.

PHYSICAL REQUIREMENTS With Or Without Reasonable Accommodations

• The employee is regularly required to operate a computer, file and retrieve written documents, and communicate with others on the phone and in person.
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items.
• Ability to move independently within the facility and community.
• Must be able to travel and meet with consumers.

Working Conditions

• Work is performed in a normal working office setting that is environmentally controlled and out in the field.