Case Manager/Store Manager

The Salvation Army USA Western Territory; Cheyenne, New York, Norfolk (WY, NY, VA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Case Manager/Store Manager to support clients in accessing essential services and benefits. This part-time role involves managing volunteer efforts and ensuring the smooth operation of a thrift store. The ideal candidate will possess strong communication skills, the ability to multi-task, and a passion for helping others. Join a mission-driven team where your contributions can make a real difference in the community. If you are looking for a rewarding opportunity to support individuals in need, this position is perfect for you.

Benefits

Sick Leave

Flexible Schedule

Qualifications

• High School Diploma or 2 years in a related human services program required.
• Ability to multi-task, prioritize workload, and meet deadlines.

Responsibilities

• Assist clients with applying for services and acquiring benefits.
• Manage volunteer operations for the thrift store and maintain client records.

Skills

Client Assistance

Multi-tasking

Communication

Record Keeping

Relationship Building

Education

High School Diploma

Tools

Case Management Software

Job description

Description

Job Title: Case Manager/Store Manager

FLSA Status: Temporary, Part Time - non-exempt
Reports to: Service Extension Coordinator

Schedule: varies

Supervises: n/a

Rate of Pay: $15.00/hr

Closing Date: 4/27/2025

Benefits: Standard; Part-Time, Temporary, Non-Exempt employees are eligible for but not limited to the following:

• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)

Function

The Case Manager & Store Manager is responsible for assisting clients with applying for services, acquiring benefits, making recommendations to the SE Coordinator for financial assistance, and volunteer management for the thrift store. As an employee of The Salvation Army, a California corporation, the Coordinator reports to and is under the supervision of the Service Center Coordinator.

Duties and Responsibilities

• Responsible for social services administration, screening clients, and interfacing with landlords or government agencies


• Serves clients and guests with respect and provides assistance without preconceived notions or discrimination.


• It is essential for the applicant to be able to multi-task and prioritize their workload, meet deadlines, and work well under pressure;


• Able to work and communicate well with supervisor, volunteers, and clients;


• Ascertain needs of clients, determine if emergency needs fit TSA guidelines and prepare complete case information sheets.


• Work closely with vendors and make sure that all payments are fulfilled by obtaining invoices, W9s, and other relevant paperwork.


• Prepare all paperwork/vouchers, including all backup required by auditors, and submit to DHQ Finance Department for payment.


• Assist with the submission of reports, statistics, and payment requests to DHQ;


• Able to understand TSA procedures, and programs and assist with record keeping.


• Obtain permission to verify, release, and share information.


• Serve on community planning and fundraising groups where such identification is beneficial to the community and work of The Salvation Army.


• Inputs, updates, organizes, and maintains client information in applicable software, forms, and case records accurately and in a timely manner.


• Work closely with local staff and volunteers for fundraising needs as determined by strategic plan goals, operating needs, and annual plan priorities.


• Fosters and maintains relationships with partners, vendors, and donors.


• Identify other appropriate resources and make appropriate referrals.


• Assist with Advisory Board Meetings - materials, scheduling, minutes, etc.


• Recruit, hire, train, and coach all store personnel, including volunteers;


• Ensure store appearance is organized and analyze weekly sales;


• Help assist the Kettle Campaign by recruiting volunteers and inputting income


• Perform other duties as assigned by the SE Center Coordinator

Education, Experience, Skills, Qualifications

• High School Diploma OR at least two years in a related field or professional experience in a related human services program

• Driving
  
  
  
  
  • A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
  
  
  • An MVR will be processed every year in accordance with The Salvation Army's policies.
  
  
  
  


• Background Check
  
  
  
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
  
  
  
  

Physical Requirements

• Ability to maneuver.


• Ability to remain in a stationary position.


• Ability to grasp, push, pull, and reach overhead.


• Ability to operate telephone.


• Ability to lift 25 pounds.


• Ability to access and produce information from the computer.


• Ability to understand written information.


• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Qualifications

Education

High School or Equivalent (required)

Experience

2 years: at least two years in a related field or professional experience in a related human services program. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.