Case Manager - Social Model Detoxification

Volunteers of America, Utah; Salt Lake City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Low-cost health coverage

Health Savings Account

403b retirement plan with employer 50%

Paid time off (33 days)

Life insurance

Referral bonuses

Job summary

Volunteers of America, Utah is seeking a dedicated Case Manager to deliver trauma-informed, client-centered services at the Detoxification Centers in Salt Lake City. This role supports women, children, and men in recovery with compassionate, professional care.

You will assess clients within days of admission, document services in UWITS, coordinate with treatment programs, and collaborate with families to foster independence while maintaining VOA boundaries.

Qualifications

• Degree in social services or two years' experience in substance abuse treatment.
• Trauma Informed Approach, Motivational Interviewing, Stages of Change.
• Excellent verbal and written communication; attention to detail.

Responsibilities

• Provide case management services to clients at the Center for Women and Children and Men's Detoxification and document all services provided.
• Engage with clients in a professional manner, following VOA boundaries as outlined in policies.
• Manage difficult client behaviors by encouraging adherence to detox client expectations.
• Conduct Client Service Interview within 3 to 5 business days of admission.
• Identify special needs and coordinate services as needed.
• Provide client with a resource list and information about treatment options.
• Work with families to move clients into self-sufficiency.
• Input client case notes into UWITS in a timely manner with accurate history.
• Provide weekly orientation.

Skills

Trauma Informed Approach

Motivational Interviewing

Stages of Change

Verbal communication

Written communication

Professional boundaries

Driving

Education

Degree in social services

Job description

Description

Job Type: Full time, non-exempt (40 hours/wk)

Location: Detoxification Services (Center for Women & Children, Men's Detoxification Center) - Recovery on Redwood - 1875 S Redwood Rd, Salt Lake City UT

Pay: $20 / hr

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About Volunteers of America, Utah

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Our mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Case Manager Summary

To provide consistent individualized case management services to clients while working within the mission of VOA and utilizing Trauma Informed practices.

Essential Duties

1. Client Services

• Provide case management services to clients at the Center for Women and Children and Men's Detoxification and document all services provided.
• Case Managers must engage with clients in an appropriate fashion; following all VOA Boundaries as outlined in the Detox Services Policies and Procedures Manual.
• Manage difficult client behaviors by encouraging adherence to outlined Detox Client Expectations.
• Conduct Client Service Interview within 3 to 5 business days of clients’ admission to Detox (If clients are not chemically impaired, CMs can meet with them earlier than 3 days).
• Before or during the CSI, identify special needs (pregnant, IV/IM Drug users, dual diagnosis, medical conditions, mental health, etc.) and coordinate services as needed.
• Provide Client with a resource list.
• If the client is interested in recovery treatment, provide information about the treatment programs available to the client. If the client is unsure of which facility fits their needs, schedule an assessment.
• When appropriate, work with clients’ families to move clients into self-sufficiency.
• Input client case notes into UWITS in a timely manner. Case notes should accurately tell a clients’ history, drug usage, withdrawal management, medical, mental health, recovery engagement, legal involvement, case management action on behalf of client, etc. Painting an accurate picture of this clients’ current episode in conjunction with past episodes in VOA Detox Services.
• Provide weekly orientation.

2. Crisis Intervention

• Respond to medical emergencies, provide CPR, First Aid, Narcan, and coordinate medical services for clients as needed.
• Utilize de‑escalation skills to manage client crisis by adhering to the De‑escalation Training.
• Utilize all the Suicide Prevention tools including the Columbia‑Suicide Severity Rating Scale, a Suicide Prevention Plan, and an index card for the client to have with them. Coordinate with Mental Health services as needed. Provide all communication: including Shift Log, white board if transported, SW on bedsheet, note in UWITS, etc.

3. Maintain positive, professional interactions with community partners including, emergency services, fire, law enforcement, criminal justice, and staff from other community providers, client family members, agency donors, community support groups and referral sources.

4. Learn, utilize and endorse agency selected clinical techniques, including Motivational Interviewing and Trauma Informed practices.

5. Participate and present client information at case reviews with other case managers, peer support, Program Director, and Clinical Supervisor.

6. Participate in Management On-Call Schedule

7. Maintain appropriate, professional boundaries with clients, volunteers and co-workers.

8. Attends work on a regular and predictable basis.

9. Participate in and attend shift changes on a regular and predictable basis.

10. Adhere to Volunteers of America, Utah personnel and program policies and procedures.

Secondary Duties

1. Contribute to an environment of mutual trust and respect by treating others fairly, demonstrating empathy, and effectively managing interpersonal conflict to preserve constructive, professional relationships.
2. Have a clear understanding of and adherence to Federal Confidentiality and HIPAA laws.
3. Obtain and maintain CPR and First Aid certification.
4. Proactively expand and integrate knowledge of community resources and maintain familiarity with issues and trends in the alcohol/drug treatment field.
5. Take action and make decisions within position’s scope of responsibility.
6. Demonstrate perseverance and stamina in the delivery of services to clients with complex problems.
7. Have the ability to attend meetings at multiple locations.
8. Participate in various meetings and trainings as needed.
9. Performs other functions as necessary or assigned.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A degree in the field of social services or two years’ experience working in substance abuse treatment services or any combination of education, experience, and training which provides the following knowledge, skills and abilities, including but not limited to:

1. Understanding and/or training in: Trauma Informed Approach, Motivational Interviewing, Stages of Change.

2. Ability to utilize all the tools provided that will assist in your work (i.e. phone, computer, fax, etc.)

3. Ability to interact in a professional manner with a diverse workforce, clients, and the public.

4. Excellent verbal and written communication skills; attention to detail.

5. Maintain appropriate, professional boundaries with clients, volunteers, and co-workers.

6. Remains calm and responds appropriately in crises.

7. Ability to maintain confidentiality of information.

8. Ability to prioritize multiple tasks; flexibility to respond to changes.

9. Organize, prioritize and independently complete multiple tasks.

10. Punctual and dependable attendance.

11. Driving is required: must be at least 21 years of age, possess a current driver's license and have a good driving record.

12. Must be able to pass Utah DHHS background check for individuals working with vulnerable populations and maintain eligibility through continuous background monitoring (FBI Rap Back).

13. Must be able to pass pre-employment drug test.

Physical Demands

1. Ability to lift and carry 25 lbs.
2. Ability to move around the facility, interacting with clients for extended periods.
3. Must be able to walk up and down stairs.
4. Work is performed on-site in an office environment. May entail using a computer for extended periods of time.