Case Manager, SMI

Southwest Behavioral & Health Services; Payson (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Low-cost medical, dental, and vision insurance

PTO and paid holidays

Tuition reimbursement program

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services is looking for a dedicated SMI Case Manager to join their Payson team. The position focuses on providing direct services to individuals with Serious Mental Illness through home and community interventions. Key responsibilities include conducting assessments, developing service plans, and coordinating care for members.

The ideal candidate will possess a Bachelor's degree and have a solid background in behavioral health. The role offers numerous benefits including PTO, health insurance, and a retirement plan with a company match.

Qualifications

• Must be at least 21 years old.
• A combination of experience and education totaling 5 years.
• One year of full-time behavioral health experience.
• Valid AZ driver’s license and motor vehicle clearance.
• Fingerprint clearance issued by the Arizona Department of Public Safety.

Responsibilities

• Provide comprehensive support to individuals with Serious Mental Illness.
• Conduct assessments and develop service plans.
• Coordinate member care and monitor treatment response.
• Assist members in securing community resources.

Skills

Advocacy

Communication

Organizational skills

Problem solving

Education

Bachelor’s degree in behavioral health

Job description

Southwest Behavioral and Health Services is seeking a dedicated SMI Case Manager who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys advocating for people, enjoys working with people, ability to solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Payson team!

Job Preview at a Glance

Provides direct services in the home, community or office. Interventions may be 1:1 or group based. Performs crisis stabilization functions. Assists member/ parent/guardian in resourcing with the community. Conducts assessments and completes necessary paperwork. Serves as central support for members. Performs case management functions as needed. These functions may include behavior coaching, member medication monitoring, clinical care coordination between resources within and outside the agency.

Location & Schedule

This position is a Monday- Friday schedule, flexibility to work during clinic operating hours, reporting to our Payson Outpatient Clinic.

Responsibilities

• Provide comprehensive support through in-home and/or community-based intervention to adult individuals designated with a Serious Mental Illness.
• Assesses members in accordance with established policies and procedures and clinical protocols.
• Develops service plans for members based on assessment and diagnostic process.
• Coordinates member care or reports on interventions by meeting with member’s care team to review efficacy of interventions and to revise plans of service for members.
• Develops and maintains appropriate level of relationships with members and formal/informal support systems.
• Provides support and information, education or guidance to members and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitors mental status of members and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Transitions member to appropriate level of care upon conclusion of treatment.
• Assists in chart closures.
• Provides information to members and family members concerning community resources and linkages to other services.
• Assists members and families in securing appointments with support services and agencies, as needed.
• Arranges for transportation for members and family members for community services as needed.
• Maintains accurate, thorough and current documentation of contact with members, treatment progress and services received/provided.
• Close coordination with the PCP and/or Health Plan will be maintained for all populations when applicable.
• Ensures complete and accurate progress.
• Ensures confidentiality of verbal and written member information.
• Will be required to travel to conduct home visits and attend client appointments and meetings in the community.
• Meets with member in their natural setting as needed.
• Notifies direct supervisor of actual or potential challenges with members; i.e., decompensation, significant health concern and crisis.
• Provides face-to-face and telephone crisis intervention.
• Completes safe/support plans with members.

Qualifications

• Minimum requirement consists of a 21-year age.
• A combination of experience and education totaling 5 years is acceptable.
• Bachelor’s degree with one year of full-time behavioral health experience
• Valid AZ driver’s license & motor vehicle clearance.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.
• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

SB&H is a drug‑free workplace, drug screening required.

Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.