Case Manager - SMI

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

3 weeks of PTO your 1st year

10 paid holidays

Low-cost medical, dental, and vision insurance

40% company match for retirement savings

Tuition reimbursement program

Job summary

A community health organization in Phoenix is seeking a skilled SMI Case Manager to provide direct services and support for adults with Serious Mental Illness. Responsibilities include crisis intervention, assessment, and care coordination with a focus on comprehensive support through in-home and community-based interventions. The ideal applicant holds a Bachelor’s degree and has experience in behavioral health, especially with low socio-economic individuals. Competitive benefits package offered, including PTO and health insurance.

Qualifications

• Minimum requirement consists of a Bachelor’s degree with one year of full-time behavioral health experience.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety.
• Experience working with multi-cultural and low socio-economic individuals.

Responsibilities

• Provide in-home and community-based intervention to adult individuals with Serious Mental Illness.
• Develop service plans based on assessment and diagnostic process.
• Maintain accurate documentation of contact with members and treatment progress.

Skills

Behavioral health experience

Crisis intervention skills

Multi-cultural competency

Education

Bachelor’s degree

Job description

Location: Metro Outpatient, 11221 N 28th Dr, Phoenix, AZ 85029, USA

Southwest Behavioral & Health Services is a large and growing non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over seven hundred employees and 40 years of experience.

We are looking for a SMI Case Manager to join our Metro Outpatient Clinic!

Job Preview at a Glance: Provides direct services in the home, community or office. Interventions may be 1:1 or group based. Performs crisis stabilization functions. Assists member/parent/guardian in resourcing with the community. Conducts assessments and completes necessary paperwork. Serves as central support for members. Performs case management functions as needed. These functions may include behavior coaching, member medication monitoring, clinical care coordination between resources within and outside the agency.

Responsibilities

• Provide comprehensive support through in‑home and/or community‑based intervention to adult individuals designated with a Serious Mental Illness.
• Assess members in accordance with established policies and procedures and clinical protocols.
• Develop service plans for members based on assessment and diagnostic process.
• Coordinate member care or report on interventions by meeting with member’s care team to review efficacy of interventions and to revise plans of service for members.
• Develop and maintain appropriate level of relationships with members and formal/informal support systems.
• Provide support and information, education or guidance to members and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitor mental status of members and response to treatment plans through face‑to‑face contact, and update treatment plans as needed.
• Notify direct supervisor of actual or potential challenges with members; i.e., decompensation, significant health concern and crisis.
• Provide face‑to‑face and telephone crisis intervention.
• Complete safe/support plans with members.
• Conduct groups as needed.
• Transition member to appropriate level of care upon conclusion of treatment.
• Provide information to members and family members concerning community resources and linkages to other services.
• Assist members and families in securing appointments with support services and agencies, as needed.
• Arrange for transportation for members and family members for community services as needed.
• Maintain accurate, thorough and current documentation of contact with members, treatment progress and services received/provided.
• Close coordination with the PCP and/or Health Plan will be maintained for all populations when applicable.
• Will be required to travel to conduct home visits and attend client appointments and meetings in the community.
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Qualifications

• Minimum requirement consists of a Bachelor’s degree with one year of full‑time behavioral health experience.
• An equivalent combination of education and experience directly related to healthcare totaling five years is acceptable.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire (as required per program requirements).
• Experience working with multi‑cultural and low socio‑economic individuals.
• Possess and maintain a valid Arizona driver’s license and have use of personal vehicle for business needs (as required per program requirements).
• Required to maintain personal auto insurance per SBH guidelines.
• Minimum of 2 years SMI PNO/IHH experience preferred.
• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service.
• 10 paid holidays.
• Low‑cost medical, dental and vision insurance, short‑term/long‑term disability and life insurance for employees.
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account.
• Career Development – benefit from our culture of internal promotion.
• We help you with your higher education goals – reduce your tuition costs with our tuition reimbursement program & discount degree programs.
• Employee Assistance Program, Health & Wellness and much more.

About SB&H

Southwest Behavioral & Health Services is a large and growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over one thousand employees, and 40 years of experience.

Empowered Belonging

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging – a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued. We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life‑changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility – ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access – fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection – building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth – providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety – prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

SB&H is a drug‑free workplace, drug screening required.

Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.