Case Manager (Restgate)

Goddard Riverside Community Center; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Goddard Riverside Community Center is seeking a dynamic Case Manager to promote quality and integrity of social services for families at the Restgate Hotel in Long Island City, NY. The role emphasizes advocacy to minimize barriers and facilitate access to housing and supports.

The position requires a bachelor’s degree in social work or related field, trauma-informed practice, and strong communication. Schedule includes weekend hours and collaboration with shelter staff; bilingual preferred.

Qualifications

• Bachelor’s degree in social work or related field.
• Experience delivering trauma-informed, culturally sensitive services.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a housing program.

Responsibilities

• Provide case management for a caseload of roughly 25 families.
• Use person-centered planning and motivational interviewing approaches.
• Monitor progress with goals via weekly contacts.
• Conduct intake, assessments, service planning, and advocacy.
• Collaborate with shelter staff to enforce rules for residents.
• Coordinate interpretation and translation services.
• Assist school liaison with DOE issues around student placement and attendance.
• Refer to medical, dental, and mental health services as needed.
• Refer to childcare and other community resources.
• Maintain accurate client records and timely documentation.
• Attend meetings and participate in program evaluation.

Skills

Bilingual

Trauma-informed care

Strong communication

Social work background

Education

Bachelor’s degree in social work or related field

Tools

Microsoft Office

Job description

Job Location: Restgate Hotel - Long Island City, NY 11101

Salary Range: $45,000.00 - $50,000.00

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard Riverside is part of the Integrated Support Hotel Program. Restgate Hotel will provide services to families with children working towards obtaining permanent housing.

Position Summary: Restgate is looking for a dynamic Case Manager to join the team to promote quality and integrity of all social service activities. This person will be an advocate for families to assist in minimizing barriers to services.

Schedule: Sunday-Wednesday 9am-5pm and Thursday 12pm-8pm

Salary Range: $45,000-$50,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

• Provide case management services to a caseload of approximately 25 families.
• Utilize evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach to families.
• Monitor compliance with goals through regular weekly contacts.
• Perform culturally sensitive intake, assessment, service planning, and advocacy.
• Work closely with shelter staff to enforce rules and regulations for residents.
• Coordinate interpretation and translation services.
• Assist school liaison with troubleshooting with NYC Department of Education (DOE) on student registration, school placement, attendance, and transportation.
• Refer and follow up on community-based medical, dental, and mental healthcare as needed.
• Refer to childcare services as needed.
• Assist with residential groups/activities as needed.
• Maintain client case records and enter document in a timely manner.
• Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement.
• Other duties as required.

Qualifications/Educational Requirements

• Bilingual preferred.
• Bachelor’s degree in social work or other human services field, strongly preferred
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• Experience working on-site in a congregate housing setting preferred.

Skills, Knowledge and Abilities

• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
• Excellent judgement

Computer Skills

• Proficient in Microsoft Office
• Ability to learn database systems, such as CARES

Physical Requirements and Work Environment

• Indoors at residence
• Frequent walking and standing
• Occasional lifting, up to 30 lbs.

Work Environment

• Office and field work; all weather

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.