Case Manager / QBHS

Personal Growth Counseling Services; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Personal Growth Counseling Services in the United States, Cleveland, OH, seeks a Case Manager to oversee assigned clients and ensure services align with each client's Individualized Treatment Plan (ITP).

The role requires a High School Diploma, 3+ years in social work, and driving eligibility in OH or MI. Certifications in First Aid, CPR, and de-escalation are required within 90 days. Excel reporting skills are needed.

Qualifications

• HS diploma or equivalent required.
• 3+ years in the social work field.
• Certification in chemical dependency or licensure preferred.
• Be certified in First Aid, CPR and de-escalation within 90 days.
• Must be 23+ with a valid license and good driving record.
• Willing to use personal car; license valid in OH or MI.
• Computer skills, including Excel and reporting.

Responsibilities

• Utilise basic clinical interventions to support client sobriety and wellbeing.
• Maintain community resource information for support needs.
• Submit progress notes within 24 to 48 hours.
• Meet or exceed productivity goals.
• Review case files for audit readiness.
• Coordinate with referrals, agencies, and legal entities to support client care.
• Develop crisis de-escalation techniques for emergencies.
• Perform duties in line with agency mission and ethics.
• All other duties as assigned.

Skills

Crisis de-escalation

Client care

Communication

Education

High School Diploma or equivalent

Tools

Excel

Job description

3:00 - 7:00 PM Monday - Friday

The Case Manager will manage cases for their assigned clients to ensure that each client receives services needed for overall wellbeing and in accordance with the client's Individualized Treatment Plan (ITP).

RESPONSIBILITIES:

• 1. Utilise basic clinical interventions to support client efforts toward sobriety, coping with symptoms of depression and anxiety, safe lifestyle, healthy socialization, suicide prevention, occupational and academic success, individual and family restoration, and overall wellbeing.
• 2. Acquire knowledge and maintain current contact and referral information of community resources to address client needs for support of sobriety and mental stability, food, clothing, housing, financial assistance, inpatient referrals, medical care, and safety.
• 3. Complete and submit progress notes and other documentation within 24 to 48 hours.
• 4. Achieve or exceed individual productivity goals.
• 5. Review case files regularly to ensure on-going audit-ready status.
• 6. Collaborate with referral sources, local agencies, and legal entities as needed to coordinate client care, facilitate referrals, achieve, and maintain safety standards, promote good will, and expand opportunities for client resources and clinician training.
• 7. Acquire and maintain effective techniques for crisis de-escalation, as well as basic intervention for medical and mental health emergencies for use with clients in multiple settings.
• 8. Perform all job duties in a manner that is friendly, respectful, and aligned with the agency's Mission, Values, Patient Care Philosophy, and Standards of Ethical Conduct.
• 9. All other duties as assigned.

QUALIFICATIONS:

• 1. High School Diploma or equivalent.
• 2. 3+ years of experience working in the social work field.
• 3. Chemical Dependency certification or Social Work licensure, preferred.
• 4. Must be certified within 90 days of starting the position on First Aid, CPR, and De-escalation Training.
• 5. Be at least 23 years of age, have valid driver's license, and have an acceptable driving record.
• 6. Maintain a current and valid Ohio or Michigan driver's license, a good driving record, adequate insurance and be willing to use personal car to perform job duties.
• 7. Computer skills including Excel capabilities with ability to create reports.