Case Manager, Person-Centered Services

Opportunity Builders, Inc.; Millersville (MD); On-site; USD 50,000 - 58,000; Full time

Job summary

Opportunity Builders, Inc. is seeking a case manager to provide participant-centered case coordination and advocacy for individuals with disabilities. You will work with the PCP planning team, coordinate with CCSs, and help families navigate services and funding sources including DDA, DORS, and schools.

A salary range of $50K–$58K is offered. The role requires strong communication, documentation discipline, and collaboration with multiple stakeholders.

Qualifications

• 1 year of experience with individuals with disabilities and case coordination or QA/compliance.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent written and oral communication skills.

Responsibilities

• Provide case coordination to participants to ensure quality care and PCP process.
• Collaborate with CCSs to facilitate PCP meetings.
• Establish person-centered goals and include them in SIP.
• Maintain documentation and progress in OBI systems.
• Request and secure DDA funding and ensure regulatory compliance.
• Train staff on participant-specific requirements and ensure training documentation.

Skills

Disability experience

Case coordination

Communication skills

Organizational skills

Microsoft Office

Driver's license

Technology literacy

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

iCare Manager

Job description

Position Summary: The case manager, person-centered services position will provide case coordination and advocacy for individuals with disabilities supported by OBI who are actively participating in current services or who are seeking to transition into services. This position will help individuals and families navigate the "pathway" to services and becomes a critical member of an individual’s Person-Centered Planning Team. This coordinator, person-centered services will have extensive knowledge of OBI’s funding and referral sources (i.e., DDA, DORS, CCS's, schools, etc.), regulations and will establish and maintain excellent professional relationships with all stakeholders. We are offering a salary range for this position of $50K - $58K.

Essential Functions & Responsibilities

• Provide case coordination services to the participants in OBI programing by ensuring meaningful programing and the highest quality of care and support through the person-centered planning (PCP) process.
• Work collaboratively with Coordinators of Community Services (CCSs) to facilitate timely Person-Centered Planning (PCP) meetings.
• Work with each participant and their team to discuss and establish person-centered goals to be included in the Service Implementation Plan (SIP).
• Maintain close communication with OBI direct support professionals to assist with program planning and monitor the implementation and progress toward PCP goals.
• Develop and submit all required documentation to request and secure appropriate DDA funding for each individual participant.
• Monitor participant documentation within OBI’s online database platform for accuracy, quality, and to remain up-to-date on each participant’s progress.
• Involve OBI’s Workforce Development team whenever a participant is interested in employment services.
• Involve OBI’s Manager, Personal Supports whenever a participant is interested in Personal Supports services from OBI.
• Complete the attendance process as determined by OBI.
• Review and approve required documentation on time, including but not limited to OBI’s online database platform service logs.
• Review PCP’s on LTSS for accuracy and provide feedback to CCS and/or Manager of Person-Centered Services regarding any necessary changes that need to be made before services can be accepted
• Review and authorize services for participants in LTSS
• Assure Behavior Plan compliance by assisting the Behavior Specialist.
• When requesting/advocating for individual services, provide DDA and/or the CCS with relevant and substantial back-up documentation and data to justify the request
• Train staff appropriately for each participant on caseload that requires specific training and maintain required documentation that the training occurred
• Example: Specialized protocols for feeding or toileting, documented in the PCP.
• Maintain accurate and complete records for each participant as instructed in the client management system.
• Follow all DDA and OBI regulations when investigating, monitoring, and reporting incidents.
• Assist to assure quality services and agency regulatory compliance.
• Provide back-up transportation as needed for participants.
• Provide Direct Care as needed for participants
• Communicate with families/caregivers, and CCSs on a regular basis, being sure to communicate any changes or important information with the entire team.
• Attend regular departmental meetings.
• Intervene in crisis situations to assist participants in resolving time-sensitive issues; as well as ensuring the appropriate services are received.
• Establish relationships with other appropriate community nonprofits and service providers, to collaborate and share resources.
• Maintain up-to-date knowledge of DDA funding, service definition and regulations.
• Maintain compliance with all OBI, DDA, OHCQ, and DORS policies and regulations at all times.
• Maintain the participant files on the server
• Submit all OBI forms to the CCS as part of the PCP.

Non-Essential Duties

• Attend external meetings, conferences and trainings as requested by supervisor.
• Additional responsibilities as assigned by supervisor(s)
• Daily adherence to OBI’s core values:
• Communication & Collaboration
• Integrity
• Creativity
• Diversity & Inclusion
• Compassion & Respect

Qualifications

• Minimum of 1 year of successful experience working with individuals who have disabilities, providing case coordination/case management, or serving in a quality assurance or compliance capacity.
• High school diploma or equivalent required; Bachelor’s degree in a related field preferred.
• Excellent written and oral communication skills
• Highly organized and demonstrated ability to work well independently and as part of a team
• Experience in using a client management system. iCare Manager preferred
• Experience in LTSS and a knowledge of the DDA service definitions preferred.
• Valid Driver’s license (no more than 3 points) and 3+ years driving experience.
• Ability to perform and meet job and physical requirements.
• Proficient in Microsoft Office and a broad understanding of (or ability to learn about) technology that supports community development and person-centeredness and/or virtual service delivery, including apps such as Zoom and Google Voice.

Physical Requirements

• Lifting/transferring approximately 50 to 100 pounds (usually with assistance).
• Pushing/pulling (i.e. wheelchair) 100 pounds
• Frequent standing; walking; sitting; squatting; bending; reaching; fine motor skills

Opportunity Builders, Inc. is anequal opportunity employer. All applicants will be considered foretunewithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.