Case Manager--part-time

Westcare-Illinois-Inc; Lincoln (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

WestCare Foundation in Lincoln, IL seeks a case management support specialist for the Women of Dignity program, aligned with SUPR guidelines. You will assist in developing policies, engage clients, and refer to services including housing, employment, education, healthcare, and childcare.

You will document services in the CDS, verify insurance eligibility, and maintain client records, while upholding confidentiality and ethical standards in a team-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a secretarial role in a social service setting preferred.
• Excellent written and verbal communication; strong interpersonal skills.
• Organization, time management, and attention to detail are essential.

Responsibilities

• Provide case management support for the Women of Dignity program in line with SUPR guidelines.
• Develop and implement treatment policies, procedures, and program materials.
• Educate and refer clients to case management resources (housing, employment, education, medical, mental health, childcare).
• Assist clients with applying for state benefits as needed.
• Document services in the CDS promptly and accurately; maintain client records.

Skills

Communication skills

Interpersonal skills

Time management

Detail oriented

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Please click the following link to view the available benefits for this position: https://westcare.link/ILOTHERPosition Summary:Person in this position will be responsible for providing case management support for the Women of Dignity program in accordance with the Department of Human Services Division of Substance Use Prevention and Recovery (SUPR). Essential job functions include those listed below.Essential Job Functions:Assist in the development and implementation of substance abuse treatment policies, procedures, and program materials.Engage, educate, and refer clients and community members to case management resources, including services for substance use disorder treatment, housing, employment, education, medical, mental health, childcare, etc.Assist clients and community members with applying for state benefits as needed.Complete documentation of services within the CDS in a timely manner.Register for an Illinois Digital ID for the Illinois Health and Family Services Medi System.Verify and document insurance eligibility from the Illinois Health and Family Services Medi System within the CDS.Update client records in the CDS as needed.Complete reports for the outpatient program as needed.Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.Perform any other duties as assigned.Essential Qualifications:Certifications/Licenses:Not applicable for this positionEducation:High school diploma or equivalent is required.Experience and Competencies:Previous experience in a secretarial position, preferably in a social service settingMust be highly organized, detail focused, and have excellent time managementMust possess strong computer skills, to encompass all Microsoft Office applicationsExcellent communication and interpersonal skillsSuperior writing skillsAbility to pass background checkAbility to obtain and maintain OIG LEIE clearanceAbility to pass pre-employment drug screeningAbility to exercise good judgment and discretionAbility to work well in a team environmentAdherence to the highest standard of ethical conduct, especially to standards governing confidentialityMust have professional appearance and demeanorAbility to obtain and maintain clearance from Illinois Department of CorrectionsAbility to obtain and maintain CPR certification, first aid certification, and an annual tuberculosis testWorking Conditions:Work is primarily performed in an institutional setting.Essential Physical and Mental Demands of the JobThe employee must be able to perform the following essential duties and activities with or without accommodation:Physical Demands:Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required, which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved verbal de-escalation techniques.Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.Mental Demands:Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.Requires the ability to work under stress and in emotionally charged settings.The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.