Case Manager - New Mexico

Holon Health; Albuquerque (NM); Hybrid; USD 55,000 - 72,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first culture

Full benefits package

401(k) with company match

Space for self-care

Opportunities to grow

Supportive team culture

Job summary

Holon Health is seeking a compassionate Case Manager to join a collaborative care team in a hybrid role based in New Mexico, with responsibilities spanning proactive client progress monitoring, treatment adherence, and coordination with health-plan liaisons and facility managers. The role supports in-person and telehealth appointments across Springer, Los Lunas, and Grants.

Ideal candidates are organized, culturally sensitive, and skilled in coordinating across diverse teams.

Qualifications

• Strong organizational and relationship-building skills across health plan Justice Liaisons and facility managers.
• Excellent communication and interpersonal skills in diverse settings; judgment-free and culturally sensitive.
• Strong time management and multitasking abilities.
• Proficiency with healthcare systems, medical insurance basics.
• Willingness to provide emotional support and motivation to clients.
• Bilingual English/Spanish preferred.

Responsibilities

• Review client activity within the program, including test results, logins, and appointment adherence.
• Monitor progress against individualized treatment plans.
• Coordinate in-person and telehealth appointments at correctional facilities.
• Verify insurance coverage and eligibility for treatment services.
• Schedule and manage referrals with external agencies and providers.
• Provide support to clinical team for client follow-up and resource access.
• Assist clients with housing, transportation, and employment resources.

Skills

Coordination across teams

Communication

Time management

English & Spanish fluency

Confidentiality

EHR/EMR experience

Education

High school graduate or equivalent

Associate degree preferred

Tools

EHR/EMR

Job description

Be Part of Something Radically Different. At Holon Health, we don’t do “business as usual.” We’re a trailblazing healthcare startup reimagining what it means to care—to our clients and our people. We provide whole-person care to justice-involved individuals living with Substance Use Disorder (SUD) and we do it with deep compassion, community wisdom, and an unshakable belief in second chances.

Position Summary

Holon Health is seeking a compassionate and highly organized Case Manager to join our collaborative care team. The Case Manager will play a crucial role in proactively monitoring client progress, ensuring adherence to treatment plans, and providing ongoing support to facilitate positive treatment outcomes. This role also coordinates closely with Justice Liaisons from health plans and with facility managers at correctional sites to schedule both in person and telehealth appointments. This position offers a unique opportunity to make a significant impact on the lives of individuals in recovery and contribute to a patient centered, integrated care model.

Schedule & Location

This is a hybrid role based in New Mexico, supporting facilities in Springer, Los Lunas, and Grants. Candidates based in Albuquerque are preferred. Hours will typically be 40 per week.

What You’ll Do

• Actively review client activity within the program, including drug test results, system logins and lesson completion rates, and appointment attendance and adherence
• Monitor client progress against their individualized treatment plan
• Identify any deviations from the plan and collaborate with the clinical team to develop appropriate interventions
• Identify potential barriers to client engagement and proactively address them with the client
• Verify client insurance coverage and eligibility for treatment services
• Coordinate with Justice Liaisons from health plans and facility managers to schedule and manage in person and telehealth appointments at correctional facilities
• Coordinate client appointments with providers, including scheduling and rescheduling as needed
• Provide support to the clinical team when follow up with clients is needed
• Assist clients with identifying and accessing necessary community resources and referrals, such as housing, transportation, and employment
• Coordinate referrals with external agencies and providers
• Assist clients with troubleshooting technical issues related to our proprietary technology platform
• Provide guidance on navigating the platform and accessing program resources
• Respond promptly to client inquiries and concerns
• Provide ongoing support and encouragement to clients throughout their treatment journey

Requirements

• Strong organizational and relationship building skills, with the ability to coordinate effectively across health plan Justice Liaisons and facility managers
• Outstanding communication and interpersonal skills to engage with individuals from diverse backgrounds in a judgment free and culturally sensitive manner
• Exceptional organizational and time management skills
• Ability to conduct concise yet supportive phone conversations
• An understanding of the community served, the justice system, and community connectedness
• A strong understanding of the healthcare system, including medical insurance
• Ability and willingness to provide emotional support, encouragement, and motivation to clients
• Written and oral fluency in English and Spanish is preferred
• Strong computer skills; prior experience using an EHR/EMR strongly preferred
• Strong level of confidentiality due to the sensitivity of materials and information handled
• Ability to work independently, be self directed and flexible, and perform functions with minimal supervision
• Reliable transportation and willingness to travel on site to facilities in Springer, Los Lunas, and Grants

Education & Experience

• High school graduate or equivalent required; associate degree preferred.
• 1-3 years of experience working in a behavioral health setting preferred.

The Holon Way

We’re not just building a better model of care—we’re building a better workplace. That means:

• Unlimited PTO (we mean it)
• Remote‑first culture with connection baked in
• Full suite of benefits, including health, dental, vision, life, and disability
• 401(k) with company match
• Space for self‑care, because you can’t pour from an empty cup
• Room to grow in a high-impact, mission‑driven startup
• A team that celebrates wins, learns from losses, and has your back

Our Commitment to DE&I

Diversity, equity and inclusion aren't buzzwords here: they're the foundation. We embrace the full spectrum of human experience and are proud to be an equal opportunity employer. If you're passionate about our mission but don't meet every qualification, we still encourage you to apply.