Case Manager - New Mexico

RiseMe; Albuquerque (NM); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first culture

Full benefits package, health, dental,

401(k) with company match

Self-care space

Growth opportunities

Supportive team

Job summary

Holon Health in New Mexico seeks a compassionate Case Manager to monitor client progress, coordinate with Justice Liaisons and correctional sites, and support integrated care.

This hybrid role is 80 percent remote, 20 percent in-person across Springer, Los Lunas, Grants; you’ll schedule appointments, verify insurance, assist with community resources, and guide clients through our platform.

Qualifications

• Strong organizational and relationship-building skills across health plan liaisons and facility managers.
• Excellent communication and interpersonal skills with diverse populations, non-judgmental.
• Ability to conduct concise, supportive phone conversations.
• Knowledge of community, justice system, and community connectedness.
• Understanding of healthcare systems and medical insurance.
• Ability to provide emotional support and motivation to clients.
• Bilingual English/Spanish preferred.
• Experience with EHR/EMR systems.
• Confidentiality and discretion essential.

Responsibilities

• Review client activity including test results, logins, lesson completion, and attendance.
• Monitor progress against individualized treatment plans.
• Coordinate with clinical team for interventions when deviations occur.
• Address barriers to engagement with clients.
• Verify insurance coverage and eligibility.
• Coordinate scheduling with Justice Liaisons and facilities for in-person/telehealth.
• Arrange provider appointments and reschedule as needed.
• Support clinical team with client follow-up.
• Help clients access housing, transportation, employment resources.
• Coordinate referrals with external agencies.
• Troubleshoot issues with proprietary platform; guide users.
• Respond to client inquiries; provide ongoing encouragement.

Skills

Organizational skills

Communication

Time management

Phone etiquette

Community knowledge

Healthcare insurance knowledge

Empathy

Bilingual English/Spanish

EHR/EMR experience

Confidentiality

Self-motivation

Travel readiness

Education

High school diploma

Associate degree

Job description

Description

Be Part of Something Radically Different

At Holon Health, we don’t do “business as usual.” We’re a trailblazing healthcare startup reimagining what it means to care—for our clients and our people. We provide whole-person care to justice-involved individuals living with Substance Use Disorder (SUD) and we do it with deep compassion, community wisdom, and an unshakable belief in second chances.

Our approach throws out the playbook. We integrate medical, behavioral, and social care. We prioritize prevention and recovery. We treat clients like people, not checkboxes. And just as importantly, we know that our team can only care for others if they’re cared for themselves. That’s why we lead with flexibility, trust, and a culture built on well-being, inclusion, and respect. If you’re energized by meaningful work and want to feel good about how you spend your days, read on.

Position Summary

Holon Health is seeking a compassionate and highly organized Case Manager to join our collaborative care team. The Case Manager will play a crucial role in proactively monitoring client progress, ensuring adherence to treatment plans, and providing ongoing support to facilitate positive treatment outcomes. This role also coordinates closely with Justice Liaisons from health plans and with facility managers at correctional sites to schedule both in person and telehealth appointments. This position offers a unique opportunity to make a significant impact on the lives of individuals in recovery and contribute to a patient centered, integrated care model.

Schedule & Location

This is a hybrid role based in New Mexico, roughly 80 percent remote and 20 percent in person, supporting facilities in Springer, Los Lunas, and Grants. Candidates based in Albuquerque are preferred. Hours will typically be 40 per week with some flexibility around when those hours occur. Mileage will be provided for on site visits, with the possibility of transitioning to a car allowance in the future.

What You’ll Do

• Actively review client activity within the program, including drug test results, system logins and lesson completion rates, and appointment attendance and adherence
• Monitor client progress against their individualized treatment plan
• Identify any deviations from the plan and collaborate with the clinical team to develop appropriate interventions
• Identify potential barriers to client engagement and proactively address them with the client
• Verify client insurance coverage and eligibility for treatment services
• Coordinate with Justice Liaisons from health plans and facility managers to schedule and manage in person and telehealth appointments at correctional facilities
• Coordinate client appointments with providers, including scheduling and rescheduling as needed
• Provide support to the clinical team when follow up with clients is needed
• Assist clients with identifying and accessing necessary community resources and referrals, such as housing, transportation, and employment
• Coordinate referrals with external agencies and providers
• Assist clients with troubleshooting technical issues related to our proprietary technology platform
• Provide guidance on navigating the platform and accessing program resources
• Respond promptly to client inquiries and concerns
• Provide ongoing support and encouragement to clients throughout their treatment journey

Requirements

What You Bring to the Table

• Strong organizational and relationship building skills, with the ability to coordinate effectively across health plan Justice Liaisons and facility managers
• Outstanding communication and interpersonal skills to engage with individuals from diverse backgrounds in a judgment free and culturally sensitive manner
• Exceptional organizational and time management skills
• Ability to conduct concise yet supportive phone conversations
• An understanding of the community served, the justice system, and community connectedness
• A strong understanding of the healthcare system, including medical insurance
• Ability and willingness to provide emotional support, encouragement, and motivation to clients
• Written and oral fluency in English and Spanish is preferred
• Strong computer skills; prior experience using an EHR/EMR strongly preferred
• Strong level of confidentiality due to the sensitivity of materials and information handled
• Ability to work independently, be self directed and flexible, and perform functions with minimal supervision
• Reliable transportation and willingness to travel on site to facilities in Springer, Los Lunas, and Grants

Education & Experience

• High school graduate or equivalent required; associate degree preferred.
• 1-3 years of experience working in a behavioral health setting preferred.

The Holon Way

We’re not just building a better model of care—we’re building a better workplace. That means:

• Unlimited PTO (we mean it)
• Remote-first culture with connection baked in
• Full suite of benefits, including health, dental, vision, life, and disability
• 401(k) with company match
• Space for self-care, because you can’t pour from an empty cup
• Room to grow in a high-impact, mission-driven startup
• A team that celebrates wins, learns from losses, and has your back

Our Commitment to DE&I

Diversity, equity and inclusion aren't buzzwords here: they're the foundation. We embrace the full spectrum of human experience and are proud to be an equal opportunity employer. If you're passionate about our mission but don't meet every qualification, we still encourage you to apply.

Ready to do work that matters, on a team that sees you?