Case Manager (Multilingual)

Lutheran Community Services Northwest; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employer-paid disability insurance

Life insurance

Up to 2 weeks vacation

Up to 2 weeks sick leave

12 paid holidays

2 floating holidays

403(b) with employer match

Employee Assistance Program (EAP)

Student Loan Forgiveness eligibility

Job summary

Lutheran Community Services NW is dedicated to serving communities across the Northwest with refugee, asylum, and immigrant support. The Multilingual Case Manager role focuses on helping clients resettle, access resources, and achieve self-sufficiency while maintaining high standards of language access and cultural competency.

This position emphasizes collaboration with community networks, provision of in-home and transportation services, and strict adherence to contract requirements.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills in English and Ukrainian.
• Proficiency with Google Suite and Microsoft Office365.
• Valid state driver's license and reliable transportation.
• Ability to work effectively in a multicultural setting and with diverse communities.

Responsibilities

• Maintain case management for refugee clients per contracts.
• Develop strength-based service plans to remove barriers to self-sufficiency.
• Connect clients with community networks and support systems.
• Provide transportation for clients to appointments and ensure language access.
• Deliver in-home services including case management and education.
• Maintain regular contact with active cases and complete progress notes.
• Coordinate referrals to refugee service providers and ensure compliance with requirements.
• Advise on culturally appropriate services and advocate for clients.
• Model professional communication and support a positive staff network.
• Demonstrate sensitivity to cultural and socioeconomic differences.

Skills

Fluent in English & Ukrainian

Excellent communication

Google Suite

Microsoft Office 365

Driver's license

Cultural competency

Education

High school diploma or equivalent

Tools

Google Suite

Office 365

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope. The Multilingual (Ukrainian/English) Case Manager assists and supports refugee, asylum, and immigrant clients to help them resettle and integrate into their new community and provide the resources and support to achieve self-sufficiency.

Please note this position requires candidates to have demonstrated fluency in both English and Ukrainian.

• Maintain case management for refugee clients in accordance with state and federal-funded contracts

• Work with clients to develop strength-based service plans to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers

• Connect clients with community networks and support systems to ensure their long-term integration into the community (this may include working closely with volunteers who are supporting clients)

• Provide transportation for clients, including scheduling medical transportation or ensuring clients understand and has access to public transportation, to attend required appointments and ensure that language access is provided at these appointments

• Provide in-home services to refugees including case management, needs assessments, cultural orientation, education, crisis support, information and referrals as needed.

• Keep in regular contact with active cases per contractual requirements, including home-visits, office meetings, community orientation, and phone calls

• Maintain organized case files, complete accurate progress notes for all services provided, submit necessary reports in a timely manner, and keep shared tracking forms up to date

• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers

• Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary

• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record-keeping and reporting requirements.

• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.

• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

• Other duties as assigned.

HOW YOU WILL BE A GREAT FIT:

• High school diploma or equivalent is required
• Excellent communication skills with the ability to read, write, and speak in English and Ukrainian.
• Ability to work well under pressure and work effectively in a multicultural setting, demonstrating excellent organizational skills and interpersonal skills
• General experience with Google Suite and Microsoft Office365
• This position requires valid state driver license and reliable transportation for business purposes, such as between work locations and community settings. This position is responsible for driving clients in a personal and/or agency rental.

• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’slicenseand auto insurance arerequired.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.