Case Manager- Mental Health

ZipRecruiter; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading organization is seeking a Case Manager for Mental Health to provide comprehensive support to clients facing alcohol and substance abuse challenges. The role involves assessing client needs, developing treatment plans, and collaborating with various service providers to ensure effective care. Candidates must possess strong interpersonal skills and relevant qualifications, including a degree in social work and CASAC certification. This position offers a competitive benefits package and opportunities for professional growth.

Benefits

Comprehensive Health, Dental, and Vision Benefits

403(b) Retirement Savings Plans

Loan Forgiveness Programs

Paid Holidays and Vacation

Voluntary Life Insurance

Employee Assistance Program (EAP)

Commuter Benefits Program

Qualifications

• 2+ years of direct social service experience required.
• Must pass drug screening to be appointed.

Responsibilities

• Provide a full range of on-site, person-centered services to clients.
• Conduct initial intake assessments and track client progress.
• Collaborate with colleagues to meet client needs.

Skills

Interpersonal Skills

Problem Solving

Organizational Skills

Education

Baccalaureate degree in Social Work

Certification as an Alcohol and Substance Abuse Counselor (CASAC)

Job description

Job Description

Title: Case Manager - Mental Health

Location: TBD

FLSA Classification: Full-time, Non-exempt

Role Summary: The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for alcohol and substance abuse counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling NAICA’s core purpose, value and vision.

Primary Job Responsibilities/Duties:

The CASAC Case Manager is responsible for, but not limited to:

• Identify clients in need of information pertaining to alcohol and/or substance use and abuse
• Provide information to clients on available services about treatment
• Provide assessments of client needs toward recommending treatment modalities
• Make appropriate referrals for substance abuse and addiction services
• Conduct initial intake assessments and act upon critical needs appropriately
• Utilize assessment tools (CARES) to identify support service needs and make immediate referrals
• Orient clients to the shelter program, requirements, and consequences
• Provide clients with an Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers, and ensure the delivery of comprehensive support services
• Assist non-working clients to obtain Public Assistance
• Complete Bio-psycho Social assessments within the first 30 days of intake
• Track and monitor client progress
• Empower clients to become involved in their own planning and goal setting
• Oversee weekly follow-up via one-on-one sessions
• Refer clients and encourage job development for subsequent employment if appropriate
• Refer clients to appropriate resources to assist with set goals
• Meet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiency
• Maintain client files, including conversations, warnings, progress reports, and document all incidents
• Maintain confidential case records for all clients
• Report critical incidents immediately to the Site Director/Director of Social Services
• Work collaboratively with other Housing and Employment staff to identify client readiness for employment and/or housing
• Treat all clients, visitors, and employees with kindness, respect, and dignity
• Refer clients to internal and external resources and serve as an advocate when necessary
• Provide case management and counseling periodically; extending support for one year beyond the client’s departure
• Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals
• Substitute for other staff when needed
• Perform general clerical duties

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.
2. Ability to sit for extended periods and perform repetitive tasks.
3. Must be able to lift and carry up to 5 pounds.
4. Must be able to travel to multiple NYC sites as needed.
5. Must be able to access and navigate each department at the organization’s facilities.
6. Ability to climb stairs.

Work Environment / Schedule Requirements:

1. Office setting with regular exposure to computer screens and moderate noise levels.
2. May be required to work shifts, including evenings or night tours and/or weekends with holiday pay differential.

Qualifications:

• Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience
• Certification as an Alcohol and Substance Abuse Counselor (CASAC) required.
• Strong interpersonal skills with the ability to be compassionate and firm, maintaining confidentiality at all times
• Knowledge of community resources
• Ability to solve problems, make decisions, resolve conflicts, and listen effectively
• Ability to remain calm in crisis situations
• Proven ability to work collaboratively with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Strong organizational skills, detail-oriented, and efficient
• Must be able to read, speak, write, and understand English for administrative purposes
• Must pass drug screening to be appointed
• This position may be subject to investigations before and after appointment

Equal Employment Opportunity:

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. Discrimination based on race, creed, religion, gender, sexual orientation, military or veteran status, pregnancy, medical conditions, or other protected characteristics is strictly prohibited.

Applicants of all backgrounds are encouraged to apply. NAICA will consider qualified applicants with criminal histories in accordance with applicable laws. Reasonable accommodations are available upon request. Contact Human Resources at [e-mail] with the subject “Reasonable Accommodation Request.”

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental, and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Voluntary Life Insurance and AD&D
• Term Life and AD&D insurance
• Long-Term Disability
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Aflac: Short-Term, CA, Accident, and Hospital coverage
• Employee Discount Program

False Statements

Providing false or fraudulent information during the application process may result in rejection or termination of employment.

At-Will Employment Disclaimer:

Employment is at-will, and either party can terminate employment at any time without notice or cause.