Case Manager Lead

Volunteers of America Los Angeles; Compton (CA); On-site; USD 80,260,353 - 84,471,676; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Volunteers of America Los Angeles is seeking a Lead Case Manager to coordinate and monitor client services across a diverse caseload. This role combines administrative duties with field outreach to advance housing stability for program participants.

You will assess household needs, educate clients on resources, schedule appointments, and provide follow-up to ensure plans progress. Collaboration with the team is essential to deliver timely, person-centered support.

Qualifications

• Experience in coordinating services across multiple programs.
• Ability to assess and reassess household needs and resources.
• Strong communication and scheduling capabilities.

Responsibilities

• Assign and monitor caseload of team.
• Review referrals and screenings of potential clients.
• Coordinate housing stability plans and service referrals.
• Conduct comprehensive client assessments collecting housing, financial, health information.
• Perform field visits and outreach activities as needed.
• Ensure timely case completion and follow-up with program participants.
• Support veterans and families toward self-sufficiency.

Skills

Case management

Client assessment

Housing stability

Field outreach

Team coordination

Job description

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VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE:$28.01- $29.48 Per Hour

BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the teams case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Assign and monitor case load of team:
• Review daily referrals and screenings of potential clients.
• Designates clients to case manager for intake and ensures all supporting documents are verified
• Provides information and referrals for callers and walk-ins
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
• Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
• May make home and field visits
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
• Review cases with Program Coordinator and Case Management Team
• Audit case file on a regular basis for completeness and accuracy
• Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
• Makes referrals to available