Case Manager Generalist

Volunteers of America Los Angeles; South Gate (CA); On-site; USD 31,560 - 33,227; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking a Case Manager Generalist to provide on-site case management to clients with low acuity, coordinating services and resources to meet diverse needs. You will act as the primary contact, develop individualized plans, and connect clients to housing, health, and social supports as appropriate.

Candidates should have at least 1 year in case management or a related field, a fingerprint and background clearance, and be prepared to work in a dynamic,

Qualifications

• Must pass fingerprint clearance and background check.
• Experience in case management or related social services.
• HS/GED and completion of VOALA Case Management training within 6 months.

Responsibilities

• Provide on-site case management services to low acuity clients.
• Coordinate individualized planning and link clients to needed resources.
• Advocate for clients before agencies and coordinate care with the service team.

Skills

Fingerprint clearance

Background check

Case management

Education

HS/GED

VOALA Case Management training

Tools

HMIS navigation

Job description

Career Opportunities with Volunteers of America Los Angeles

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Careers At Volunteers of America Los Angeles

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VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE:$22.91 -$24.12Per Hour

BENEFITS:VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary and Purpose

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

Duties and Responsibilities

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

Essential Duties

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals
• Coaching and Social Support – accompany participants to activities and services
• Coordinate Care and Case Management as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivating participant progress
• Outreach and Engagement – Meet participants and bring into programs
• Other duties as required and may be subject to change

Mandated Reporter

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

Requirements

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

Education

• HS/GED. Completion of VOALA Case Management training within 6 months of hire.

Experience

• Minimum 1-year general experience in case management or similar social services role
• Or Bachelor’s Degree in Social Services related field in lieu of experience

Preferred Qualifications

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
• 1 year of experience working with target population
• HMIS navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.