Case Manager/Intake Specialist

Coalition for Responsible Community Development; Los Angeles (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

14 paid holidays

On-Demand training memberships

Dental/vision/medical insurance

401(k) matching

Flexible Spending Account

Disability coverage

Pet insurance discount

Job summary

The Coalition for Responsible Community Development in Los Angeles is seeking a Case Manager/Intake Specialist to support homeless transition aged youth. You will determine eligibility and provide case management, ensuring youths have access to vital resources including housing and education.

This full-time role requires excellent organizational skills and the ability to work independently within a multidisciplinary team. A salary range of $50,000-$55,000 annually is offered along with comprehensive benefits.

Qualifications

• Knowledge of community resources and quality control processes.
• Reliable transportation with valid driver's license.
• Competence with computers and software programs.

Responsibilities

• Determine eligibility of clients enrolling with CRCD.
• Provide case management services and connect youths to resources.
• Conduct outreach and marketing for Ruth’s Place services.

Skills

Knowledge of database management

Excellent organization

Bilingual in English/Spanish

Ability to work on multiple projects

Job description

Under the leadership and direction of the Ruth’s Place Manager, the Case Manager/Intake Specialist will provide services to homeless transition aged youth (18-24 years old). They will determine eligibility of all clients enrolling with the Coalition for Responsible Community Development for services, provide case management services, answer inquiries, and connect youths to housing and other resources.

Job Type

Full-time

Essential Duties & Responsibilities

• Certify client documentation as prescribed by LASHA regulations, organize client files, and maintain case notes.
• Conduct orientations and information sessions for small and large groups.
• Coordinate presentations and enrollment of participants with mandatory partners and cross‑functional teams.
• Review enrollment packets for completeness and accuracy.
• Determine accurate participant enrollment into the correct programs.
• Conduct outreach and marketing to promote Ruth’s Place services and programs, including job fairs, community events, and partner agency events.
• Oversee the intake office, provide outreach, intake, and assessment of clients, and provide referral services.
• Attend meetings and trainings to improve skills and knowledge of best practices in Permanent Supportive Housing and client‑related services.
• Answer inbound calls in a timely and courteous manner.
• Be knowledgeable and familiar with the Homeless TAY population.
• Provide exceptional customer service to new and existing consumers.
• Enter client demographic information into HMIS and Salesforce database systems as needed.
• Maintain contact with partner agencies via email or telephone follow‑up.
• Coordinate in‑person assessments and admission with the Ruth’s Place team.
• Work occasional weekends and provide coverage for other positions when staff is short.
• Maintain department and program presentation for information sessions, community outreach, and inter‑departmental outreach.
• Develop and organize enrollment packets with current and updated forms mandated by LAHSA.
• Uphold CRCD’s Mission Statement and 5‑Year Strategic Plan.
• Participate in Care Coordination Meetings for SPA 6 and additional community meetings.
• Represent CRCD/Ruth’s Place at community resource events as needed.
• Work independently and with a multidisciplinary team in a fast‑paced environment.
• Link youths to resources such as education, employment, benefits, mental health, crisis bridge housing, and transitional housing.
• Formulate HSPs that identify youths’ needs and goals to reduce barriers to homelessness and secure housing, education, and employment.
• Enter weekly case notes in HMIS to document progress toward rapid transition to permanent housing.
• Complete monthly updates with youths to assess progress toward goals defined in the HSP.
• Assist youths with obtaining supporting documents and becoming document‑ready for housing.
• Comfortable working with TAY homeless or at‑risk populations.
• Demonstrate compassion for TAY, efficient time management, task prioritization, sound judgement, attention to detail, flexibility, and self‑drive.

Requirements

• Knowledge of database management and quality control processes.
• Reliable, flexible team player who works well with minimal supervision and maintains personal boundaries.
• Ability to work on multiple projects simultaneously and meet deadlines.
• Knowledge of community resources.
• High flexibility and adaptability to changing priorities.
• Excellent organization and ability to use multiple databases simultaneously.
• Reliable transportation with valid driver’s license and car insurance as required by law.
• Bilingual in English/Spanish preferred but not required.
• Competence with computers, software programs, and mobile technology.
• Member of target population a plus.

Salary

$50,000–$55,000 annually

Benefits

• 14 paid holidays
• On‑Demand training memberships for professional development
• Dental/vision/85% employer‑paid & 40% dependent‑paid medical insurance
• 401(k) eligibility from day one and up to 3% matching after one year
• 529 educational savings plan from principle
• Flexible Spending Account (FSA)
• Short‑ and long‑term disability coverage
• Accident & hospital indemnity
• Whole life insurance with cash benefits
• Identity theft protection and legal services
• Pet insurance discount through ASPCA
• Generous work/life balance

All candidates are subject to a criminal history check and must pass a background check conducted by LA County. CRCD is an Equal Opportunity Employer and considers all applicants regardless of age, ancestry, color, disability, family care, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation. For reasonable accommodations, contact the interview scheduler. For additional questions regarding accommodations or equal employment opportunity, contact EEO/ADA Coordinator Veronica Garcia at (213) 743‑6193.