Case Manager, Human Trafficking

Covenant House California; Los Angeles (CA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

403b retirement

Vacation package

Job summary

Covenant House California (CHC) is a nonprofit providing sanctuary and services to youth aged 18-24 experiencing homelessness in Los Angeles. We are seeking a Human Trafficking Case Manager to support youth via intake, assessment, ISP development, and transition planning, including housing, resources, and wellbeing.

This role emphasizes trauma-informed care and collaborative case management within CHC’s shelter and street outreach programs.

Qualifications

• Minimum of 3 years of case management experience.
• Experience with homeless or runaway youth preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide case management services.
• Develop and maintain Individual Service Plans (ISPs) with youth.
• Coordinate intake, assessment, and resource referrals.
• Assist with transition planning including housing and budgeting.
• Document progress, maintain HMIS/ETO records and case notes.
• Facilitate group activities and participate in meetings.
• Ensure safety, cleanliness, and adherence to program policies.

Skills

Case management

Trauma-informed approach

Bilingual English/Spanish

Education

BA in Psychology/Sociology/Social Work or related field

Job description

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.

CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.

We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. In ourLos Angeleslocation, which is our flagship site, we offer a full continuum of housing and support services to young people. Over the past 36 years, our services have grown and expanded, and we serve more than 900 young people every year.

As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

POSITION SUMMARY:

The Human Trafficking Case Manager is responsible for working with youth experiencing homelessness and trafficking through our street outreach and shelter housing program. CHC strives to meet the needs of youth that are experiencing homelessness and trafficking by providing supports around housing, medical, mental health, employment and educational goals and overall wellbeing. Our work with youth that are trafficking survivors is very focused on being a first contact or experience/respite from the life, being willing to continually offer support, care, unconditional love in ways that support their own journey through stages of change and harm reduction. Essential functions of the position include intake and assessment, case planning, documentation with data entry, and basic individual and group counseling.

ESSENTIAL FUNCTIONS:

Provide case management services.

The goal at Covenant House California is to develop positive relationships with the residents through the effective utilization of the case management system. This system includes:

a. Intake:

• Welcome youth to the program;
• Review intake documentation

b. Full Assessment:

• Review and complete the Intake/Assessment and the accessing of resources for the youth.

c. Individual Service Plan:

• Develop an Individual Service Plan (ISP) with the youth upon completion of assessment;
• Revise and update the ISP as necessary. An updated plan is written, at minimum, after two weeks of intake, and upon the transition to a new Phase in the program;
• Maintain a calendar of the youth’s work schedule, appointments, etc., in conjunction with the case plan;
• Develop and maintain knowledge of and connection to community resources;
• Make appropriate referrals for services within CHC and to community agencies;
• Engage in positive transition planning with the youth.

d. Transition Plan:

• Directly help the identified youth by: locating housing, filling out housing applications, complete housing habitability standards;
• Providing mediation with landlords and neighbors;
• Providing written information about landlord/tenant rights and responsibilities;
• Reviewing and understanding the requirements of the lease;
• Obtaining, interpreting and correcting as needed, rental and credit history;
• Developing a household budget and reducing expenses to the extent possible; reducing or re-negotiating debt and/or obtaining other consumer credit counseling assistance;
• Providing information and referral to employment and free or reduced-cost goods and services.
• Partner with community and partnerships to negotiate and support payment of security deposits, utility assistance, rental assistance, furniture needs, and other housing costs as appropriate to the situation.

e. Documentation:

• Monitor and document regular progress of youth’s case plan and maintain case management files for all youth (HMIS and ETO) assigned to his/her case load.
• Monitor program outputs and ensure that program outcomes are met and that there is complete documentation specific to external grants as required.
• Document pertinent information in Critical Incident Reports, Follow-Up forms, etc., as necessary.

e. Case Review:

• Prepare and present assigned cases at case reviews.

f. Group Facilitator:

• Facilitate or support group activities with youth on a regular basis.

Be on time and present for assigned shifts as well as all scheduled meetings, including off-site community collaborative meetings, staff meetings, and training.

Perform duties as assigned to meet the needs of youth and ensure adherence to the program expectations. This includes, but is not limited to:

• facilitating group case management meeting with youth.
• ensuring the cleanliness and safety of the apartment.
• providing crisis intervention, as necessary.

Other program duties as assigned by the Director of Case Management Services

JOB REQUIREMENTS:

EDUCATION

BA degree in Psychology, Sociology, Social Work or related field preferred.

EXPERIENCE

Minimum of 3 years of case management or relevant experience, preferably with homeless or runaway youth. Must be a self-starter and team player with the ability to work with other staff. Leadership skills and program development experience are preferred.

SKILLS

Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Communication with and about youth must reflect a “strength based” and “trauma informed” approach. Bilingual English/Spanish preferred.

TRANSPORTATION / DRIVING REQUIREMENTS

This position does not require driving; however, the ability to drive is a plus. Employees in this position performing driving duties must possess and maintain a valid California Driver’s License and an acceptable driving record. Driving responsibilities requested of this role may include transporting clients using company vehicles, which may include 8–15 passenger vans.

Employees performing driving responsibilities must provide proof of a valid driver’s license and a satisfactory Department of Motor Vehicles (DMV) driving record.

If an employee is required to use a personal vehicle for work-related travel, including attending off-site meetings or appointments with clients or staff, the employee must maintain and provide proof of valid automobile insurance in accordance with applicable law and company policy.

EXPECTATIONS

Conduct regular home visits by driving to meet youth at their residences as required to provide case management support and ensure ongoing engagement.

Participate in weekly one-on-one check-ins and case management meetings with your immediate supervisor to receive guidance, support, and accountability.

Adhere to all Covenant House California (CHC) policies and procedures in accordance with the Interim Housing Scope of Required Services.

Attend and complete all required trainings assigned by the Los Angeles Homeless Services Authority (LAHSA), the Centralized Training Academy (CTA), and all mandatory CHC trainings.

CASE MANAGEMENT PERFORMANCE EXPECTATIONS

Intake/Assessment: Complete within 3–7 days of a participant’s intake.

Success Plan (Housing Plan): Develop within 30 days of intake and update every 30 days thereafter in both HMIS and ETO systems.

Wellness Survey: Complete every 30 days.

Case Notes: