Case Manager Immigration Bilingual Chinese

The GEO Group, Inc.; Honolulu (HI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Two weeks Vacation

56 Hours Sick

15 paid Holidays

Medical, Dental, Vision

Life insurance (spouse & dependents)

AD&D insurance

Disability insurance

FSAs

401(k) retirement program

Stock purchase program

Tuition reimbursement

EAP

Legal Club of America

Direct deposit

Theme park discounts

Job summary

BI Incorporated, an established government services contractor, seeks a Government Site Specialist to manage ISAP casework, coordinate service plans, and ensure compliance with program requirements across DHS/ICE operations.

The role involves participant visits, data entry, and coordination with community resources, requiring strong communication, organizational skills, and the ability to work under contract obligations in the United States.

Qualifications

• Bilingual English/Chinese required.
• Two years of customer service or case management experience are required.
• Excellent verbal and written communication skills.
• Must have basic computer skills and ability to use standard software.

Responsibilities

• Develop, implement, and coordinate case management and service plans for ISAP participants.
• Meet with participants face-to-face to satisfy government contractual obligations.
• Maintain accurate and complete case records and ensure confidentiality.
• Install and monitor electronic monitoring equipment as required and support travel document processes.
• Assess English proficiency to determine needed resources for clear communication.

Skills

Bilingual English/Chinese

Valid driver’s license

US citizenship

Verbal and written communication

Basic computer skills

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Benefits

As a Government Site Specialist, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Benefits Information

Benefits

As a Government Site Specialist, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Your Benefits Will Include

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of Sick
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Direct deposit
• Theme park and attraction discounts

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED required. Bachelor’s degree preferred.
• Two (2) years of customer service or case management experience required.
• Bilingual English/Chinese required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Job Responsibilities:

As the Government Site Specialist, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.

Additional Responsibilities For The Senior Specialist Include

• Meeting with participants face-to-face regularly as required by government contractual obligations.
• Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
• Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
• Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
• Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
• Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
• Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.