Case Manager Immigration Bilingual Spanish

The GEO Group, Inc.; North Brunswick Township (NJ); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Two weeks vacation

56 sick hours

15 holidays

Health, dental, vision insurance

Life insurance (spouse & dependents)

AD&D insurance

Short- and long-term disability

Flexible spending account

401(k) retirement plan

Stock purchase program

Tuition reimbursement $3500/yr

Employee Assistance Program

Descripción de la vacante

The GEO Group, Inc. is seeking a Case Manager to oversee Intensive Supervision Appearance Program (ISAP) participants in New Jersey. You will handle case management, intake, and coordination of services, including translations and court-related scheduling.

Qualifications include a High School Diploma or GED (Bachelor’s preferred), two years of related experience, Spanish bilingual ability, and a valid driver’s license for home visits. Local travel is required.

Formación

• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license and ability to perform home visits.
• US citizenship required.
• Must have lived in the US for 3 of the last 5 years.

Responsabilidades

• Develop and implement case plans for ISAP participants in compliance with regulations.
• Maintain accurate case records from entry to release.
• Conduct intake interviews and orientation sessions.
• Install electronic monitoring equipment and monitor compliance.
• Coordinate travel documents and resources for participants.
• Facilitate translations and connect participants with community services.
• Schedule counseling, court appearances, and legal services.
• Prepare progress reports and document program compliance.

Conocimientos

Customer service experience

Case management

Bilingual Spanish

Verbal & written communication

Educación

High School Diploma or GED

Bachelor’s degree preferred

Herramientas

Computer skills

Descripción del empleo

Benefits

As a Case Manager, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Benefits Information

Benefits

As a Case Manager, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Your Benefits Will Include

• Two (2) weeks of Vacation
• Fifty‑six (56) hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500/yr.
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Direct deposit
• Theme park and attraction discounts

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants’ basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever‑increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED required. Bachelor’s degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self‑control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary:

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties And Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face‑to‑face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.