Sr. Case Manager Immigration Bilingual Spanish

BI Incorporated; Buffalo (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Vacation

Sick time

Holidays

Medical, Dental, Vision coverage

Life insurance

Disability insurance

401(k) retirement program

Tuition reimbursement

Employee Assistance Program (EAP)

Identity Theft protection

Job summary

BI Incorporated is seeking a Government Site Specialist to support the ISAP program for DHS/ICE. The role emphasizes case management, participant follow-up, and collaboration with community partners. The position involves home visits, documentation, and coordination of services to ensure program requirements are met.

The candidate should have a high school diploma (bachelor's preferred), 2+ years in customer service or case management, and bilingual English/Spanish abilities. U.S.

Qualifications

• Requires bilingual English/Spanish communication skills.
• Minimum two years of customer service or case management experience.
• High school diploma or GED required; bachelor's degree preferred.
• Must have valid driver's license and be able to operate a vehicle for home visits.
• U.S. citizenship required and ability to work on government contracts.
• Must have lived in the U.S. for at least 3 of the last 5 years.
• Strong verbal and written communication; ability to interpret orders and materials.
• Good judgment, calm under pressure, and attention to detail.

Responsibilities

• Meet with participants face-to-face regularly as required by contract.
• Develop and maintain accurate case records from entry to release.
• Conduct intake interviews and program orientation sessions.
• Install electronic monitoring equipment and monitor compliance.
• Assist participants with obtaining travel documents and manage related records.
• Assess English proficiency and connect participants with needed resources.
• Evaluate participant needs and connect to community resources.

Skills

Bilingual English/Spanish

Customer service

Verbal and written communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Computers and common software

Job description

Benefits Information

Benefits

As a Government Site Specialist, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Your benefits will include:

• Two (2) weeks of Vacation
• Fifty-six (56) hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal and Identity Theft programs
• Direct deposit
• Theme park and attraction discounts

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements

• High School Diploma or GED required. Bachelor's degree preferred.
• Two (2) years of customer service or case management experience required.
• Bilingual English/Spanish required.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Job Responsibilities

As the Government Site Specialist, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.

Additional responsibilities for the Senior Specialist include:

• Meeting with participants face-to-face regularly as required by government contractual obligations.
• Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
• Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
• Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
• Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
• Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
• Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.