Case Manager III - Mental Health Court

Heartland Family Service; Council Bluffs (IA); On-site; USD 27,000 - 32,000; Full time

Job summary

Heartland Family Service in Council Bluffs seeks a dedicated professional to support clients through trauma-informed case management within the Mental Health Court framework. This role focuses on assessment, advocacy, and coordinated services to help clients navigate complex systems.

The position requires a Bachelor’s degree and relevant experience, a valid driver's license, and a commitment to teamwork in a fast-paced, collaborative environment at our on-site office.

Qualifications

• Bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice, or other related fields
• Experience in case management, internships with the Department of Human Services or Social Service Agencies preferred.
• Minimum 21 years of age
• Valid driver's license/ acceptable driving record

Responsibilities

• Provide essential support to clients through trauma-informed case management and advocacy.
• Have a clear understanding of what Mental Health Court was, provide examples of what is expected in the program and how to succeed.
• Completes intake/orientation of Mental Health screenings, social histories, provides service delivery assessments, documents progress; completes discharge process, writing timely, accurate, and professional documentation for internal and legal use.
• Collaborates with and engages in Multi-Disciplinary Teams to include (but not limited to) Pottawattamie County Sheriff's Department; Pottawattamie County Jail; Pottawattamie County Court Judges; various attorneys; Iowa Department of Corrections; County Probation; Medical offices; Clinicians; Practitioners.
• Travel to and meet with clients and supports for accurate assessment and progress updates.
• Attend community meetings and legal court proceedings, including providing court testimony when necessary.
• Establishes a positive working relationship with and knowledge of therapists, medication providers, justice system personnel, community providers, schools, and other professionals assigned to each case.
• Maintains confidentiality of clients and families.
• Maintains required records as per contract, compile data spreadsheets.
• Develops care management plan with clients that are realistic, achievable, goal oriented and focused on client needs and desires.
• Demonstrates ability to effectively assist clients in addressing barriers by utilizing community resources and health related information.
• Complete and follow up with various referrals for housing support, government assistance, and any other support the client might need help with.
• Coordinates services, resources, information with client, and on behalf of client when needed.
• Provides guidance, support and crisis intervention to client when indicated and appropriate.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency.
• Maintains regular, prompt attendance at the office on a consistent and reliable basis.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.
• Essential functions of this job is to be performed on company physical work site
• Performs other program related duties as assigned.

Skills

Trauma-informed approach

Case management

Communication skills

Education

Bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice, or other related fields

Job description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Manages individuals involved in the Pottawatomie County Mental Health Court and screens potential clients who could be offered support through Mental Health Court.

Compensation

between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)

Work Schedule

37.5 hours per week

MINIMUM QUALIFICATIONS

• Bachelor's degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice, or other related fields
• Experience in case management, internships with the Department of Human Services or Social Service Agencies preferred.
• Minimum 21 years of age
• Valid driver's license/ acceptable driving record

Essential Duties and Responsibilities

• Provide essential support to clients through trauma-informed case management and advocacy.
• Have a clear understanding of what Mental Health Court was, provide examples of what is expected in the program and how to succeed.
• Completes intake/orientation of Mental Health screenings, social histories, provides service delivery assessments, documents progress; completes discharge process, writing timely, accurate, and professional documentation for internal and legal use.
• Collaborates with and engages in Multi-Disciplinary Teams to include (but not limited to) Pottawattamie County Sheriff's Department; Pottawattamie County Jail; Pottawattamie County Court Judges; various attorneys; Iowa Department of Corrections; County Probation; Medical offices; Clinicians; Practitioners.
• Travel to and meet with clients and supports for accurate assessment and progress updates.
• Attend community meetings and legal court proceedings, including providing court testimony when necessary.
• Establishes a positive working relationship with and knowledge of therapists, medication providers, justice system personnel, community providers, schools, and other professionals assigned to each case.
• Maintains confidentiality of clients and families.
• Maintains required records as per contract, compile data spreadsheets.
• Develops care management plan with clients that are realistic, achievable, goal oriented and focused on client needs and desires.
• Demonstrates ability to effectively assist clients in addressing barriers by utilizing community resources and health related information.
• Complete and follow up with various referrals for housing support, government assistance, and any other support the client might need help with.
• Coordinates services, resources, information with client, and on behalf of client when needed.
• Provides guidance, support and crisis intervention to client when indicated and appropriate.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency.
• Maintains regular, prompt attendance at the office on a consistent and reliable basis.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.
• Essential functions of this job is to be performed on company physical work site
• Performs other program related duties as assigned.