Case Manager III

Salvation Army Tucson; North Las Vegas (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

The Salvation Army Owens Campus in Nevada is seeking a FT non-exempt Senior Case Manager to provide comprehensive case management to veterans and homeless individuals, coordinating with hospitals, housing partners, and community services.

You will mentor junior staff, conduct outreach in high-risk areas, screen eligibility, and document progress while ensuring privacy and data accuracy in HMIS systems.

Qualifications

• Bachelor’s degree in social work, psychology, public health, or related field required.
• Minimum 4 years of progressively responsible case management experience.
• Demonstrated knowledge of veteran health care systems and housing-first models.
• Experience mentoring staff and coordinating complex client care.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.).
• Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
• Must have a valid driver's license, a clean driving record, and own a registered and insured vehicle for client visits.
• Must pass a criminal background check.

Responsibilities

• Manage 30+ clients with complex needs, including disabilities, long-term homelessness, or institutional histories.
• Coordinate with hospitals, detox units, and behavioral health providers.
• Lead SSVF’s shallow subsidy and healthcare navigation efforts.
• Train and support junior case management staff.
• Conduct outreach in rural and extreme high-risk areas.
• Provide direct case management services to homeless and at-risk veterans and their families.
• Screen veterans’ eligibility for the program and facilitate the intake process.
• Coordinate care with VA personnel and others on behalf of participants for eligibility documentation, mental and physical health services.
• Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
• Assist veterans in identifying education and training goals and developing plans to meet those goals.
• Assist veterans in identifying mainstream needs and facilitate the process with appropriate service providers to meet those needs.
• Assist veterans and their families to alleviate employment barriers.
• Maintain, record, and report the progression of veterans and their families through program participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens and other locations where homeless and at-risk families may congregate.
• Conduct home visits to provide case management services.
• Maintain client databases and referrals for services and generate reports.
• Complete accurate and timely data entry into the HMIS system.
• Always maintain participant confidentiality.
• Attend all scheduled team meetings and training sessions.
• Other duties and special projects as assigned.
• Serve as lead navigator in drug-impacted zones or encampments with high health risk.
• Re-engage clients who repeatedly exit housing or services.
• Collaborate with all community partners on health, housing, and justice-involved veteran reintegration.

Skills

Oral & written communication

Veteran services knowledge

Client case management

Stakeholder collaboration

Education

Bachelor’s degree in Social Work / Psychology / Public Health or related field

Tools

Microsoft Office

HMIS

Data entry

Job description

Description

LOCATION: The Salvation Army – Owens Campus

STATUS: FT - Non Exempt

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Bachelor’s degree in social work, psychology, public health, or related field required.
• Relevant experience in senior case management or veteran services may substitute for formal education.
• Minimum 4 years of progressively responsible case management experience.
• Demonstrated knowledge of veteran health care systems and housing-first models.
• Experience mentoring staff and coordinating complex client care.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.).
• Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
• Must have a valid driver's license, a clean driving record, and own a registered and insured vehicle for client visits. Mileage reimbursement will be provided, and company vehicles will be available for client transportation.
• Must pass a criminal background check.

RESPONSIBILITIES:

• Manage 30+ clients with complex needs, including disabilities, long-term homelessness, or institutional histories
• Coordinate with hospitals, detox units, and behavioral health providers
• Lead SSVF’s shallow subsidy and healthcare navigation efforts
• Train and support junior case management staff
• Conduct outreach in rural and extreme high-risk areas (e.g., Wetlands Park, Laughlin, Logandale)
• Provide direct case management services to homeless and at-risk veterans and their families.
• Screen veterans’ eligibility for the program and facilitate the intake process.
• Coordinate care with VA personnel and others on behalf of participants for eligibility documentation, mental and physical health services.
• Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
• Assist veterans in identifying education and training goals and developing plans to meet those goals.
• Assist veterans in identifying mainstream needs and facilitate the process with appropriate service providers to meet those needs.
• Assist veterans and their families to alleviate employment barriers.
• Maintain, record, and report the progression of veterans and their families through program participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens and other locations where homeless and at-risk families may congregate.
• Conduct home visits to provide case management services.
• Maintain client databases and referrals for services and generate reports.
• Complete accurate and timely data entry into the HMIS system.
• Always maintain participant confidentiality.
• Attend all scheduled team meetings and training sessions.
• Other duties and special projects as assigned.
• Serve as lead navigator in drug-impacted zones or encampments with high health risk.
• Re-engage clients who repeatedly exit housing or services.
• Collaborate with all community partners on health, housing, and justice-involved veteran reintegration.

This position has access to confidential and private information. This position is subject to grant funding; however, if the funding ends the position may be eliminated. It is essential that confidentiality and privacy be observed.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Qualifications

Education

Required

Bachelors or better in Social Work.

Licenses & Certifications

Preferred

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.