Case Manager III

City of Norfolk, VA; Norfolk (VA); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Pension plan

Life insurance

Medical and dental

Job summary

City of Norfolk, VA is seeking a Case Manager III to provide community-based support for adults with serious mental illness and co-occurring substance use disorders. You will conduct assessments, develop ISPs, link clients to services, and coordinate care across agencies to meet basic needs.

The role emphasizes recovery-oriented programming within a public service environment, offering opportunities to impact Norfolk residents positively.

Qualifications

• Bachelor's degree in a human services field.
• Two years' experience in a human services field related to the areas of assignment.
• Some assignments may also require working with various client populations.

Responsibilities

• Assess functional needs and eligibility at least every 90 days via face-to-face visits.
• Develop and update an ISP with consumer and family input.
• Link clients to entitlements, treatment, medical care, housing, and supports.
• Advocate for consumer resources and independence.
• Coordinate services with internal and external providers to ensure continuity of care.
• Engage family or significant others to support ISP and community stability.
• Monitor progress and satisfaction with monthly service to all caseloads.

Skills

Interpersonal skills

Client assessment

Documentation

Education

Bachelor's degree in human services

Job description

DescriptionNorfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

DescriptionNorfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community. Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. Norfolk CSB seeks persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve. The NCSB is seeking a Case Manager III who provides activities and services that assist adults diagnosed with a serious mental illness and co-occurring substance use disorders to access needed psychiatric, medical, substance abuse, social, educational, vocational, and other supports necessary to meeting basic needs. Completes clinical documentation in accordance with agency guidelines. Department Hiring Salary Range: $54,190 - $62,185 Essential Functions Essential functions include but are not limited to:

• Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days. Face-to-face contact occurs through home visits as often as possible but may also occur in the office, or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination.
• Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually.
• Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance abuse treatment, medical care, food, skill training, housing, etc.
• Assist the individual directly with obtaining needed resources. Assistance also includes advocating for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
• Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
• Makes contact with family or significant others to promote implementation of ISP and community stability.
• Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.

Education/Experience Bachelor's degree in a human services field. Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations. Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.