Case Manager III

City of Norfolk, VA; Massachusetts; On-site; USD 54,000 - 62,000; Full time

Job summary

City of Norfolk seeks a Case Manager III in Norfolk, VA to help adults with serious mental illness and co-occurring substance use disorders access essential psychiatric, medical, housing, and social supports. This public-service role focuses on holistic care coordination and recovery‑oriented programming.

Responsibilities include completing assessments, developing and updating lSPs, linking to services, advocating for resources, coordinating with providers, and monitoring progress to ensure

Qualifications

• Bachelor's degree in a human services field required.
• Two years' experience in a human services field related to the areas of assignment may be required.

Responsibilities

• Completes a face‑to‑face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days.
• Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others.
• Links to services, resources, and supports specified in the ISP.
• Assist the individual directly with obtaining needed resources and advocating for the consumer.
• Coordinates services with other providers within NCSB and with other agencies and private providers.
• Makes contact with family or significant others to promote ISP implementation and community stability.
• Monitors progress and service delivery, providing monthly service to all individuals on assigned caseload.

Education

Bachelor's degree in a human services field

Job description

Department Hiring Salary Range: $54,190 - $62,185

Summary

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager III who provides activities and services that assist adults diagnosed with a serious mental illness and co-occurring substance use disorders to access needed psychiatric, medical, substance abuse, social, educational, vocational, and other supports necessary to meeting basic needs. Completes clinical documentation in accordance with agency guidelines.

Examples of duties

• Completes a face‑to‑face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days. Face‑to‑face contact occurs through home visits as often as possible but may also occur in the office, or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face‑to‑face visits as part of a holistic/integrated approach to care coordination.
• Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually.
• Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance abuse treatment, medical care, food, skill training, housing, etc.
• Assist the individual directly with obtaining needed resources. Assistance also includes advocating for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
• Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
• Makes contact with family or significant others to promote implementation of ISP and community stability.
• Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.

Qualifications

Bachelor's degree in a human services field. Two years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Supplemental information

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.