Case Manager III

HealthyMD; College Park (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager III to provide hands-on care and support to patients. In this dynamic role, you'll assist medical providers in delivering exceptional healthcare services while ensuring compliance with regulatory standards. You'll engage in diverse tasks, from performing vital signs and laboratory tests to maintaining accurate patient records. This position offers an exciting opportunity to contribute to a team focused on patient care and professional development. If you're passionate about making a difference in healthcare and possess strong communication skills, this role is perfect for you!

Qualifications

• 4+ years of relevant experience in healthcare or clinical settings.
• Valid State Driver's License and proof of insurance required.

Responsibilities

• Assist patients with healthcare management and clinical procedures.
• Perform vital signs, EKG, and laboratory tests.

Skills

Effective Communication Skills

Time Management

Adaptability

Professional Ethics

Education

High School Diploma or Equivalent

Tools

CMA Certification

BLS Certification

RMA Certification

NCMA Certification

NRCMA Certification

Job description

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CORE JOB SUMMARY

The Case Manager (CM) 3 will perform multi-skilled tasks to assist medical providers. The CM 3 shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The CM 3 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and organizational policies and procedures, under the direct supervision and responsibility of the Site Manager. The CM 3 will receive guidance from a licensed Nurse Practitioner.

Core Job Functions

1. Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, in a timely manner safely and professionally. Communicates clearly and in a timely manner to patient and family, as well as the appropriate team members. Seeks assistance when needed.
2. Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills. Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments.
3. Attains educational knowledge and competencies that reflect current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments.
4. Ensures compliance with all State and Federal regulatory guidelines, including HIPAA.
5. Meets diverse communication needs of patients with Limited English Proficiency (LEP).
6. Abides by standards for ethical behavior, therapeutic communication, and protecting patient privacy.
7. Demonstrates knowledge of basic medical terminology.
8. Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.
9. Understands the importance of medical and surgical asepsis. Prepares patients for physician care with basic instructions and information regarding examination procedures.
10. Performs routine laboratory tests.
11. Performs vital signs, EKG, phlebotomy, and documents in patient’s medical record.
12. Observes and reports patient’s signs or symptoms changes.
13. Escorts and transports patients to various clinic locations.
14. Cleans and/or sterilizes medical instruments while observing principles of sterile technique.
15. Schedules patients for tests and completes required forms for laboratory work.
16. Provides patient with provider’s care instructions and information.
17. Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in clerical duties.
18. Adheres to HealthyMD and Clinic-level Policies & Procedures and safeguards assets.
19. Travel to different site locations to conduct STD/HIV screenings to help identify individuals at risk, which may occur before, during, or after normal working hours, including weekends or holidays.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Qualifications

CORE QUALIFICATIONS

Education: High school diploma or equivalent

Certification and Licensing: Valid State Driver's License & Proof of insurance. Preferred certifications include CMA, RMA, CCMA, NCMA, NRCMA, and BLS. HIV/AIDS certification is also preferred.

Experience: Minimum 4 years of relevant previous experience

Knowledge, Skills, and Attitudes:

• Strong, effective communication skills with patients, families, and clinical team
• Ability to adapt and exhibit flexibility to handle new, different, or changing environments
• Demonstrates strong time management skills to prioritize and act proactively
• Ability to uphold professional ethics and maintain patient confidentiality

Requirements

PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENT

The following sections describe physical demands and working environment requirements. Reasonable accommodations may be made for individuals with disabilities.

Working Conditions

Environmental Dimension	Never	Occasionally	Frequently	Constantly
Extreme heat or cold	X
Wet/Humid conditions	X

Physical Requirements

Physical Dimension	Never	Occasionally	Frequently	Constantly
Sitting	X

Sensory Requirements

Sensory Dimension	Never	Occasionally	Frequently	Constantly
Vision	X

This description provides a general overview of the primary responsibilities. Duties may vary based on departmental needs. Other duties may be assigned as appropriate.