Case Manager II - Parsons House

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Wisconsin Community Services, Inc. is seeking a Case Manager II to provide direct counseling and case management to correctional residents in Milwaukee. This full-time position involves maintaining a caseload, motivating residents towards treatment goals, and ensuring their activities comply with regulatory guidelines.

The ideal candidate will have a Bachelor’s degree in a social service field and a minimum of two years’ experience in counseling. Strong commitment to ethical conduct and sensitivity to cultural issues is required.

Qualifications

• Minimum of two years’ counseling experience.
• Clear WI Caregiver Law. Pass Criminal Background Check.
• Pre‑employment health and drug screening.

Responsibilities

• Provide direct counseling and case management to correctional residents.
• Motivate residents to achieve treatment goals and supervise resident activities.
• Maintain assigned caseload and complete written work on time.

Skills

Counseling

Case management

Cognitive therapy

Cultural sensitivity

Education

Bachelor’s degree in a social service field

Job description

Case Manager II – Parsons House

Job Code: 2026-RRS-002
Location: Milwaukee
Department: RESIDENTIAL
FT/PT Status: Full Time

Position Summary

Provide direct counseling and case management to correctional residents. Motivate residents to achieve treatment goals and supervise resident activities. Maintain public safety by ensuring that all offender actions and activities comply with the strict regulations set by WCS policy, the correctional funding source, and all other regulatory entities.

Essential Functions

• Maintain assigned caseload.
• Conduct individual & group counseling.
• Complete written work on time, in accordance with regulatory & funding source guidelines, including, but not limited to: Social History, Treatment Plan, Progress Notes, Discharge Summary & required Reports.
• Schedule required meetings with Agent of Record (AOR)/Corrections representative.
• Attend staff meetings.
• Monitor resident’s progress toward treatment plan goals.
• Hold resident accountable to established guidelines.
• Refer to collateral services (where indicated).
• Attend training.
• Other duties as assigned.

Other Duties and Responsibilities

• Fill in for absent staff.
• Assist in training new staff.

Job Qualifications

Minimal Qualifications:

• Bachelor’s degree in a social service field.
• Minimum of two years’ counseling experience.
• Clear WI Caregiver Law. Pass Criminal Background Check.
• Pre‑employment health and drug screening.
• Valid driver’s license, access to auto and auto insurance sufficient to meet agency requirements.

Work Relationship and Scope

The case worker has primary contact with residents and with staff. The case worker will maintain contact with Corrections representative.

Personal Attributes

Follow agency code of conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct oneself in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients, and all external persons and agencies involved with service provision; possess sensitivity toward cultural, ethnic, and disability issues; demonstrate commitment to agency values and mission.

Knowledge, Skills and Abilities

Cognitive therapy knowledge/skills that address the needs of the AODA/ Correctional Offender in individual and group counseling.

Working Conditions

Work is performed in a private office and group room. The environment is a busy residential setting where there is frequent contact with residents, co‑workers, probation/parole staff, outside professionals & visitors.

Physical Demands

Must be able to climb two to three flights of stairs. Ability to perform CPR. First aid, and emergency evacuation of all building occupants in less than three minutes.

Equal Opportunity Statement

Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.