Substance Use Counselor/Case Manager - Glover

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Wisconsin Community Services is seeking a Substance Use Counselor/Case Manager in Milwaukee to provide individual and group counseling within a Residential Reentry Center. You will manage a caseload, document progress, and coordinate referrals and community resources.

You will develop individualized treatment plans, conduct weekly sessions, and collaborate with mental health staff to support residents’ reintegration and safety.

Qualifications

• Minimum of an associate’s degree in social-service area; BA preferred.
• Must have Wisconsin SAC-IT certification or be in training; SAC or CSAC preferred.
• Experience with AODA programs and CBT, with MI training a plus.
• Ability to deliver services to this population and implement evidence-based practices.
• Must obtain CPR/First Aid/Fire Safety certifications as required; background checks.
• Must have valid driver’s license and insured vehicle.

Responsibilities

• Provide ongoing individual and group counseling and case management within Residential Reentry Center.
• Oversee caseload and document progress, updates, and discharge summaries.
• Maintain resident records and coordinate community referrals and follow-up.
• Develop and monitor Individualized Treatment Plans and progress toward goals.
• Conduct weekly one-to-one sessions and document Case Notes.
• Coordinate mental health treatment with Mental Health Counselor/Case Manager.
• Facilitate groups and provide coverage for other groups as needed.
• Assist in crisis intervention and ensure compliance with program rules and funding sources.
• Maintain professional relationships with staff, corrections personnel, and external partners.
• Attend supervision and staff meetings as required.

Job description

Substance Use Counselor/Case Manager

Job Code: 2026-COMRS-011

Location: Milwaukee

Department: Joshua Glover

FT/PT Status: Full Time

Job Responsibilities

This position provides ongoing individual and group counseling, case management and supervision of adult male ex-offenders within a Residential Reentry Center. The position oversees all aspects of an assigned caseload of individual residents throughout their participation in the residential service program.

Essential Functions

• Conduct all Substance Use related functions of intake/assessment/education/individual and group counseling/referral/treatment planning utilizing Evidence Based Cognitive Therapies that incorporate the principles of Motivational Interviewing (MI), the Stages of Change and Trauma Informed Care, and maintaining fidelity to these models.
• Conducts Intakes using ASI, ASAM, and URICA assessments
• Maintain all resident records as required by the residential program, funding sources, and other licensing bodies.
• Coordinate community referrals and maintain follow-up to document progress.
• Provide case management to the residents by giving them a programming schedule and ensuring all of their needs are met.
• Collaborating with the resident’s DCC Agent and providing notifications of any Accident/Incident Reports.
• Participates in weekly Community Reintegration Plan meetings with other treatment staff and DCC Agent to create initial Community Reintegration Plan and review resident’s progress.
• Develop Individualized Treatment Plan and monitor progress towards completion of goals.
• Conduct weekly one-to-one counseling sessions with residents and document Case Note.
• Work with other Substance Use Counselor/Case Manager to ensure resident’s needs are met.
• Facilitate groups and assist with providing coverage for other groups.
• Coordinate resident’s mental health treatment with Mental Health Counselor/Case Manager.
• Motivate residents to follow program expectations by using motivational incentives to reinforce positive achievement/ behaviors and, when needed, impose appropriate sanctions when residents are non-compliant.
• In conjunction with the Assistant Program Director/Program Director, approve/deny passes per resident compliance.
• Provide crisis intervention as needed.
• Ensures that all required resident surveys are completed.
• Completes all discharge summaries.
• Maintain positive working relationships with other staff, corrections personnel, and other community representatives.
• Attend weekly IDT supervision sessions and monthly All Staff meetings
• Other duties as directed to carry out the responsibilities of the position.

Job Qualifications

Minimal Qualifications

Minimum of an associate’s degree in social-service area; However, BA degree in social services is preferred.
Must have at a minimum, a Wisconsin Substance Abuse Counselor-In Training certification (SAC-IT). SAC or CSAC preferred. Supervision provided.
Experience in providing AODA program services to correctional residents using cognitive behavioral methodology and training in Motivational Interviewing (MI) a plus.
Able to demonstrate the ability to deliver service to this population and have an understanding of implementing and delivering evidence-based practices.
Must have or attend training to become certified in CPR, First Aid, Fire Safety, Universal Precautions, and other certifications as required by funding source, and/or licensing.
Must clear Caregiver and Background checks, and physical exam prior to hire.
Must have valid driver’s license, automobile, and insurance sufficient to meet agency requirements.

Other Job Information (if applicable)

Work Relationship and Scope

Reports directly to the Assistant Program Director/Program Director. Works with counseling, resident monitors, and other staff within the residential program, as well as maintaining working relationships with corrections representatives, program consultants and other agency personnel. Primary focus of this position is to provide individual, group counseling, case-management services to residents, and ensure offender accountability to maintain public safety.

Personal Attributes

Follow agency Code of Conduct and Leadership Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with program staff, other WCS staff, clients, and all external persons and agencies involved with service provisions. Sensitivity toward cultural, ethnic, and disability issues. Demonstrate commitment to agency values and mission.

Knowledge, Skills and Abilities

This person must have the counseling knowledge skills and abilities to deliver services using Cognitive Based Evidence Best Practices for this population. Minimum of Wisconsin Substance Abuse Counselor-In Training Certification (SAC-IT). Additional knowledge of corrections, mental illness, current DSM, and pharmacology is preferred. Have an ability to communicate effectively and in a positive manner with staff and clients. Have an ability to respond appropriately in crisis situations. Be sensitive toward cultural, ethnic, and disability issues. Have good organizational and computer skill. Be effective in use of time and ability to assist clients with various activities.

Working Conditions

Work is primarily performed in the residential facility, in an office or meeting room. Some meetings, appointments, or training are held at other locations. Hours average 40 hours per week, mostly first shift, but some second-shift hours possible; May occasionally require driving a resident to an appointment.

Physical Demands

Transporting residents is occasionally necessary. Valid driver's license and insured auto is required. Some meetings must be attended at other locations. Must be able to lift 10 to 15 pounds. Must be able to conduct emergency CPR/First Aid as needed. Position requires sitting at a desk for several hours. Must have ability to climb two to three flights of stairs.

Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.