Case Manager II - Full Time; 2262-212-N

Catholic Charities Brooklyn and Queens, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous time off

Medical insurance

Dental insurance

Vision insurance

Retirement with Agency Match

Transit benefits

Flexible Spending Account

Job summary

Catholic Charities Brooklyn and Queens, Inc. is seeking a Case Manager II to develop psycho-social assessments and service plans for children and families, ensuring safety and reducing risk under IOC guidelines.

You will manage a caseload of 12–13 families, conduct home visits, attend Family Team Conferences, and document progress in the Connections system and PRO MIS. Training and collaboration with staff are essential to deliver effective, trauma-informed care.

Qualifications

• Bachelor’s Degree required.
• Experience in case management is preferred.
• Experience engaging with child- and family-serving systems in the greater New York area is preferred.
• Knowledge of Motivational Interviewing and coaching practices.
• Ability to work with adults towards economic mobility goals such as educational advancement, career enhancement and financial literacy.
• Knowledge of best practices in the field and connections with systems addressing the aforementioned areas.
• Must be able to manage a caseload of up to 12-13 families at a minimum effectively and efficiently.
• Experience working with individuals who have experienced trauma and crises such as homelessness, domestic violence, poverty.
• Ability to work flexible hours (evenings/Saturdays).
• Able to conduct home/field visits and travel throughout the five boroughs as needed.
• Ability to lift up to 10lbs.

Responsibilities

• Develop psycho-social assessments and service plans to ensure child safety.
• Maintain caseload of at least 12 families.
• Participate in Family Team Conferences (FTC) and complete Family Assessment Service Plans.
• Document progress notes in Connections and templates.
• Record monthly casework statistics in PROMIS.
• Facilitate participants’ workshops and community groups.
• Complete initial and ongoing needs assessments for appropriate care levels.
• Help families overcome barriers to care and mobility goals.
• Monitor and evaluate client needs across services including housing, health, and education.

Skills

Motivational Interviewing

Coaching

Organization

Child & Family Systems

Caseload Management

Flexibility

Trauma-Informed Care

Home Visits

Communication

Education

Bachelor’s Degree

Tools

Connections system

PROMIS system

Job description

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Mobility Mentoring Program is based on a research-informed approach to help families improve their well-being, meet their children's needs, and get out of poverty. This model is particularly relevant to child welfare, given that scarcity is a major underlying factor for many families receiving child welfare prevention services. It promotes financial management, education, employment, family stability, and mental health.

Services include individual and family counseling, domestic violence counseling, case management, behavior management, school advocacy, home visits, referral services, parent skills training, and more.

STATEMENT OF THE JOB

The Case Manager II is responsible for the development of psycho-social assessments and service plans for children and families to ensure child safety and reduce child risk in accordance with the Improved Outcomes for Children (IOC) initiative. The Case Manager II performs case management duties to a caseload minimum of 12 including advocacy and assistance with entitlements. Participate in Family Team Conferences (FTC’s) and complete Family Assessment Service Plans (FASP’s) for designated caseload. Complete progress notes both in the Connections system and offline on template forms. Complete monthly casework statistics using the PROMIS system. Participate in various staff meetings.

• Provide one to one mentoring, coaching and goal setting, specifically around goals related to the promotion of economic mobility and increased family alignment for the head of household and her family, including children. Serve as a resource for the participant and family on issues including housing, budgeting, career and education, childcare, health care, and more.
• Conduct detailed assessments, monitor and document participants’ progress according to individual plans.
• Recruit participants for the program, including outreaching to community groups, presentations to local agencies, etc.
• Thorough and organized documentation of caseload efforts, including up to date and accurate documentation of electronic database system according to deadlines.
• Participate in the development and facilitation of participants’ workshops and community groups.
• Completes initial and ongoing needs assessments to determine the individual’s most appropriate level of care management.
• Facilitates solutions to each family’s service delivery problems and identifies with client any potential barriers to care.
• Responsible for the overall management of the family’s Individualized Service Plan. Monitor and evaluate a client’s needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate.

QUALIFICATIONS:

• Bachelor’s Degree required
• Experience in case management is preferred.
• Experience engaging with child- and family-serving systems in the greater New York area is preferred.
• Knowledge of Motivational Interviewing and coaching practices.
• Ability to work with adults towards economic mobility goals such as educational advancement, career enhancement and financial literacy.
• Knowledge of best practices in the field and connections with systems addressing the aforementioned areas.
• Excellent organization skills, willingness to report on all aspects of work and analyze efforts for continuous improvement.
• Must be able to manage a caseload of up to 12-13 families at a minimum effectively and efficiently.
• Experience working with individuals who have experienced trauma and crises such as homelessness, domestic violence, poverty.
• Ability to work flexible hours (evenings/Saturdays) as assigned.
• Able to conduct home/field visits and travel throughout the five boroughs as needed.
• Ability to lift up to 10lbs.

BENEFITS:

We offer competitive salary and excellent benefits including:

• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical,
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:

www.ccbq.org EOE/AA.