Case Manager II, Enhanced Care Management

Family Health Centers of San Diego; United States; On-site; USD 39,950 - 48,698; Full time

Benefits offered by this job

Competitive salary

Retirement Plan with Employer Match

Medical/Dental/Vision Insurance

Paid Time Off and Holidays

Employee Discounts

Job summary

A community health organization in the United States is seeking a Case Manager II to work with high-need and medically underserved clients. Responsibilities include conducting assessments, creating personalized care plans, and providing therapeutic support. Candidates must have at least 3 years of experience in human services, preferably in community health, and a Bachelor's degree in a relevant field is required. The position offers a competitive salary between $29.00 - $35.35, along with excellent benefits.

Qualifications

• 3 years of experience serving high-risk populations required.
• Ability to work well in a team and independently.
• Knowledge of community resources in San Diego County.

Responsibilities

• Conduct assessments of clients' health and support needs.
• Create and update case plans with measurable goals.
• Provide intensive support including therapeutic interventions.

Skills

Interpersonal skills

Cultural sensitivity

Basic counseling skills

Organizational skills

Time-management skills

Education

Bachelor’s degree in Social Science or related field

Master’s degree preferred

Tools

Electronic medical records

Job description

Case Manager II, Enhanced Care Management

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Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, 227,000 patients, and 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, lasting community impact, and the cultural and individual diversity of our staff.

Responsibilities

• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards. Assists in preparing reports as required.
• Conducts initial and on‑going assessment of client’s health and/or support service needs. Sets level of client need.
• Creates formalized case plans and goals with clients; clients are high‑need and require more intense services. Develops a written care plan with the client, identifying problems and needs. Plan includes areas assessed, intended interventions, and expected results in measurable terms, with short and long term goals. Updates plan as client’s needs change.
• Performs other duties as assigned.
• Provides therapeutic interventions to clients. Provides intensive individual support to high‑need clients. Support may include providing therapeutic interventions, providing internal and community services referrals, and more intensive support may include accompanying clients to housing services, appointments, social services, etc. Focus on medical adherence, support, and appointments designed to maintain necessary care.

Requirements

• 3 years of work experience providing human services to high risk, medically underserved, disabled populations, and/or relevant community health populations required.
• Bachelor’s degree in Social Science field, Public Health, Healthcare Administration, or closely related field required. Master’s degree in relevant field preferred.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• For the AOD Services Department only: Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
• Ability and means to travel as needed in a timely manner within San Diego County. DRIVER REQUIREMENTS: Requires an active Class C California driver’s license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony driving within 5 years. No license revocation in 7 years.
• Ability to work well in both a team‑based environment and independently.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic counseling skills, such as reflecting, active listening, and paraphrasing.
• Basic organizational skills, attention to detail, time‑management skills, and motivation to meet deadlines and achieve goals.
• Multi‑lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.

Rewards

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal: caring, affordable, high‑quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

$29.00 - $35.35

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness – Employee Hub (gobenefits.net)).