Case Manager II

Socket.dev; Minnesota; On-site; USD 34,000 - 39,000; Full time

Job summary

Catholic Charities Twin Cities is seeking a Case Manager II to provide direct case management to adults facing homelessness or housing instability. You will assess needs, develop individualized service plans, access resources, and support long-term stability.

This role collaborates with internal teams and community partners, may include in-home visits, and requires a relevant degree or equivalent experience plus a valid driver’s license.

Qualifications

• Bachelor's degree preferred with a minimum of two years' experience working with a specific client group.
• In lieu of degree, three years of directly related experience.
• Valid driver’s license and proof of current insurance if transporting clients.
• Experience with diverse and/or low-income populations affected by homelessness or mental illness.
• Additional training, education, or licensure may be required depending on program needs.

Responsibilities

• Completes assessments and prepares, evaluates, and maintains individualized service plans using agency/community resources.
• Advocates on behalf of clients to obtain services, benefits, and supports; assists with documentation and applications.
• Coordinates referrals and partnerships with community providers for comprehensive care.
• Maintains accurate case documentation meeting agency, funder, and licensure requirements.
• Provides education and resource information to clients, volunteers, and community partners.
• Collaborates with supervisors and team members for consultation, coordination, and case planning.

Skills

Case management

Trauma-informed care

Advocacy

Driving

Education

Bachelor’s degree in human services or related field

Two years of experience with a specific client group

In lieu of degree, three years of directly related experience

Job description

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place foryou!

Case Manager II

Our Mission:

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities continues to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

Why You’ll Love Working Here:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

WAGE RANGE:$25 - 28.00/hour

JOB SUMMARY:

This position provides direct case management to adults with serious mental illness and co-occurring conditions who are experiencing homelessness or housing instability. The Case Manager II works alongside clients to assess needs, develop individualized service plans, access resources, and strengthen skills for long-term stability. They serve as both advocate and connector - helping clients navigate complex systems of care while promoting dignity, safety, and independence. The role collaborates closely with internal teams and community partners to ensure clients receive consistent, trauma-informed support.

ESSENTIAL FUNCTIONS

1. Completes assessments, prepares, evaluates, and maintains individualized service plans that meet client needs using both Catholic Charities and community resources.
2. Supports and advocates on behalf of clients to obtain services, benefits, and supports — assisting with documentation and applications as needed.
3. Coordinates referrals and partnerships with community providers to ensure comprehensive care.
4. Maintains accurate case documentation and records, meeting all agency, funder, and licensure requirements.
5. Provides education and resource information to clients, volunteers, and community partners.
6. Collaborates closely with supervisors and team members for consultation, coordination, and case planning.
7. May transport clients to appointments or community resources when appropriate.
8. Engages community systems for linkage, referral, crisis management, and follow-up.
9. Provides assessment, education, and case management services to a complex, often long‑term caseload, which may include in‑home visits.
10. Advocates for clients to promote stability, safety, and equitable access to resources.
11. Performs other duties as assigned.

MINIMUM QUALIFICATIONS / EXPERTISE

• Bachelor’s degree in human services or related field preferred, with a minimum of two (2) years of experience working with a specific client group.
  • In lieu of degree, three (3) years of directly related experience required.
• Must have a valid driver’s license and proof of current insurance if transporting clients.
• Experience working with diverse and/or low‑income populations, including those experiencing homelessness, unstable housing, and/or mental illness.
• Additional training, education, or licensure may be required depending on program needs.

JOB CLASSIFICATION:

Regular; Full Time; Hourly; Non-Exempt

PHYSICAL REQUIREMENTS:

• CPR: Yes
• Driving: Yes
• Operating specialized machinery (additional assessment may be required): No
• Walking or standing > 2 hours/shift: No
• Lifting up to 25lbs without assistance: Yes
• Lifting up to 50lbs without assistance: No
• Physically restraining clients: No

Catholic Charities is an equal opportunity employer.

Job Description Updated: 5/24/2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.