Case Manager II

Cctwincities; Minnesota; On-site; USD 34,440 - 38,572; Full time

Job summary

Catholic Charities Twin Cities is seeking a Float Case Manager to serve adults with serious mental illness and housing instability. Based at the St Paul area, you will assess needs, develop service plans, link clients to resources, and promote dignity, safety, and independence.

This full-time, benefits-eligible position requires a bachelor’s degree or equivalent experience, valid driver’s license, and experience with diverse populations.

Qualifications

• Bachelor’s degree in human services or related field, or 3 years of related experience.
• Valid driver’s license and proof of current insurance if transporting clients.
• Experience with diverse/low‑income populations, including homelessness and mental illness.

Responsibilities

• Completes assessments, prepares, evaluates, and maintains individualized service plans that meet client needs using both Catholic Charities and community resources.
• Supports and advocates on behalf of clients to obtain services, benefits, and supports — assisting with documentation and applications as needed.
• Coordinates referrals and partnerships with community providers to ensure comprehensive care.
• Maintains accurate case documentation and records, meeting all agency, funder, and licensure requirements.
• Provides education and resource information to clients, volunteers, and community partners.
• Collabs with supervisors and team members for consultation, coordination, and case planning.
• May transport clients to appointments or community resources when appropriate.
• Engages community systems for linkage, referral, crisis management, and follow‑up.
• Provides assessment, education, and case management services to a complex, long‑term caseload, which may include in‑home visits.
• Advocates for clients to promote stability, safety, and equitable access to resources.

Education

Bachelor’s degree in human services or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Benefits Eligible Professional St Anthony/St Paul Residence, St Paul, MN, US

Salary Range: $25.00 to $28.00 Hourly

Our Mission:

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities continues to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

Why You’ll Love Working Here:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

WAGE RANGE:

$25 - 28.00/hour

JOB SUMMARY:

This position serves as a Float Case Manager and is assigned to the program site(s) with the greatest operational need. Assignments may vary and may change based on staffing, program demands, and client needs.

This position provides direct case management to adults with serious mental illness and co-occurring conditions who are experiencing homelessness or housing instability. The Float Case Manager II works alongside clients to assess needs, develop individualized service plans, access resources, and strengthen skills for long-term stability. They serve as both advocate and connector - helping clients navigate complex systems of care while promoting dignity, safety, and independence. The role collaborates closely with internal teams and community partners to ensure clients receive consistent, trauma‑informed support.

ESSENTIAL FUNCTIONS

• Completes assessments, prepares, evaluates, and maintains individualized service plans that meet client needs using both Catholic Charities and community resources.
• Supports and advocates on behalf of clients to obtain services, benefits, and supports — assisting with documentation and applications as needed.
• Coordinates referrals and partnerships with community providers to ensure comprehensive care.
• Maintains accurate case documentation and records, meeting all agency, funder, and licensure requirements.
• Provides education and resource information to clients, volunteers, and community partners.
• Collaborates closely with supervisors and team members for consultation, coordination, and case planning.
• May transport clients to appointments or community resources when appropriate.
• Engages community systems for linkage, referral, crisis management, and follow‑up.
• Provides assessment, education, and case management services to a complex, often long‑term caseload, which may include in‑home visits.
• Advocates for clients to promote stability, safety, and equitable access to resources.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS / EXPERTISE

• Bachelor’s degree in human services or related field preferred, with a minimum of two (2) years of experience working with a specific client group.
  • In lieu of degree, three (3) years of directly related experience required.
• Must have a valid driver’s license and proof of current insurance if transporting clients.
• Experience working with diverse and/or low‑income populations, including those experiencing homelessness, unstable housing, and/or mental illness.
• Additional training, education, or licensure may be required depending on program needs.

JOB CLASSIFICATION:

Regular; Full Time; Hourly; Non‑Exempt

PHYSICAL REQUIREMENTS:

CPR

Yes

Driving

Yes

Operating specialized machinery (additional assessment may be required)

No

Walking or standing > 2 hours/shift

No

Lifting up to 25lbs without assistance

Yes

Lifting up to 50lbs without assistance

No

Physically restraining clients

No

Catholic Charities is an equal opportunity employer.