Case Manager I - Prenatal

Family Health Centers of San Diego; San Diego (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established health care provider is seeking a dedicated Case Manager-Prenatal to enhance the lives of prenatal patients. This role involves coordinating care plans, ensuring excellent customer service, and supporting families in navigating available health services. The ideal candidate will have a passion for community health, experience in women's health care, and a commitment to serving diverse populations. Join a dynamic team that is making a significant impact in the community and be part of a mission-driven organization focused on providing quality care to those in need.

Benefits

Competitive Salary

Retirement Plan with Employer Match

Paid Time Off

Medical/Dental/Vision Insurance

Employee Discounts

Wellness Programs

Qualifications

• 1 year experience in perinatal or women's health care preferred.
• Ability to work with diverse social, cultural, and economic groups.

Responsibilities

• Coordinate care plans for prenatal patients and ensure documentation accuracy.
• Assist clients with practical arrangements and referrals for services.

Skills

Data Entry

Cultural Sensitivity

Communication Skills

Interpersonal Skills

Bilingual (Spanish/English)

Education

Bachelor's Degree in Health Science or Social Science

High School Diploma or GED

Medical Assistant Diploma or LVN

Tools

Electronic Medical Records

Job description

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Case Manager-Prenatal. As a Case Manager-Prenatal, you support our Prenatal patients by coordinating their care plans. Case management includes client enrollment, orientation, patient assessment, appointment follow-ups, and ensuring documentation is complete and accurate. You support the mission of FHCSD by ensuring our Prenatal clients and their families experience excellent customer service and fully utilize available services. You have a passion for community health care, for serving the medically underserved, and you understand how important quality prenatal care is for both mothers and infants.

Responsibilities:

1. Assists in patient flow. Ensures that test results and referrals are given to appropriate team members and accurately recorded. Reviews medical records prior to appointments to ensure completion and accuracy.
2. Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards. Ensures that test results, referrals, and reports are given to appropriate team members for review and are accurately recorded. Scans various medical reports into electronic health records following established protocols to ensure information is available through the hospital portal at the time of delivery.
3. Coordinates client's individual care plans and oversees completion of all recommendations made on the care plan. Assists clients with practical arrangements such as translation needs, referrals, special appointments, Medi-Cal eligibility, and utilization of internal and external services (e.g., HIV testing, pediatrics, speech & hearing).
4. Ensures cases are closed following established standardized protocols.
5. Keeps prenatal logs (pregnancy testing, master list, abnormal pap, etc.) current and provides appropriate and timely follow-up.
6. Performs other duties as assigned.
7. Provides individual client orientation, education, combined assessments, and reassessments as needed. Works closely with team, Lead, and/or Supervisor to meet department productivity goals.
8. Provides pregnancy testing and counseling to clients in an unbiased manner, providing appropriate referrals.

Requirements:

1. 1 year experience in perinatal or women's health care preferred.
2. Bachelor's degree in Health Science or Social Science field preferred.
3. High School diploma or GED equivalent required.
4. Medical Assistant diploma or LVN desirable.
5. Ability to accurately and quickly perform data entry.
6. Ability to work effectively with patients from diverse social, cultural, and economic groups.
7. Ability to work well in both a team-based environment and independently.
8. Bilingual in Spanish/English required.
9. Demonstrated ability to be culturally sensitive and respect diversity.
10. Good written and verbal communication skills.
11. Knowledge of perinatal programs, care management, and procedures.
12. Strong computer literacy to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
13. Strong interpersonal and customer service skills.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits: $24.00 - $29.26. If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness – Employee Hub).