Case Manager- hybrid Glendale, AZ

VetJobs; Glendale (AZ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

Southwest Law Firm PLLC is seeking a Case Manager to oversee the full lifecycle of veterans’ benefits cases in a hybrid, full-time setting. The role manages a team including a Case Development Specialist and a Client Advocate, ensuring timely progression, quality, and adherence to VA requirements.

Strong leadership and communication are essential. The ideal candidate has VA Disability experience, with minimum education of an associate degree and preferred bachelor’s degree.

Qualifications

• Must have a practical understanding of case management workflows and VA processes.
• Strong leadership to supervise Case Development Specialist and Client Advocate.
• Excellent communication and organizational skills essential for coordinating multiple cases.

Responsibilities

• Oversee the full lifecycle of each client’s case from intake to Final Decision.
• Supervise Case Development Specialist and Client Advocate to ensure timely progress and quality.
• Identify risks, delays, or gaps and implement corrective actions to maintain forward momentum.

Skills

Leadership

Accountability

Organization

Strategic thinking

Communication

Attention to detail

Education

Associates degree

Bachelors degree

Job description

About Southwest Law Firm

Southwest Law Firm is a veteran-led organization built on the principle of veterans helping veterans. Our work is driven by purpose we exist to serve those who have served by guiding them through complex legal processes and helping them secure the benefits they’ve earned.

Job Description

Role Title: Case Manager

Department: Appeals/Operations

Work Arrangement: Hybrid

Employment Type: Full Time

Remote/In-Office Policy: Remote/In-Office Policy

Job Description Overview

The Case Manager oversees the full lifecycle of each client’s case, ensuring it progresses efficiently, accurately, and in alignment with the firm’s legal strategy. This role serves as the central point of accountability for case movement, internal coordination, and overall case quality.

Role Function

The Case Manager is responsible for managing both the case and the team supporting it. They ensure that every stage from initial review through evidence development and submission is executed properly and on time. This includes supervising key team members and maintaining alignment between case strategy, development, and client communication.

Key Responsibilities

• Oversee the progression of all assigned cases from intake through Final Decision
• Manage timelines, deadlines, and key case milestones to ensure forward movement
• Review case status regularly and identify risks, delays, or gaps
• Ensure all work aligns with firm strategy and VA requirements
• Supervise and direct the Case Development Specialist, ensuring:
• Evidence is properly identified, gathered, and developed
• Gaps in documentation are addressed with a clear plan
• The case is being built to its strongest possible position
• Oversee the Client Advocate, ensuring:
• Clients receive consistent, accurate, and timely communication
• Expectations are clearly set and maintained
• Any client concerns are addressed quickly and professionally
• Act as the internal decision-maker on case direction and next steps
• Ensure all documentation, submissions, and records meet firm standards for quality and completeness
• Maintain accountability across the team to keep cases moving forward

Core Competencies

Leadership, accountability, organization, strategic thinking, communication, and attention to detail.

Key Performance Indicators (KPIs)

Case Progression & Timeliness

• Maintain consistent forward movement across all assigned cases
• Meet or exceed internal deadlines and milestone targets (95%+ on-time completion)
• Minimize case stagnation and delays

Case Quality & Readiness

• Ensure cases are complete, accurate, and submission-ready
• Minimize errors, rework, or missing documentation
• Maintain high internal case quality standards

Evidence Development Oversight

• Ensure all identified evidence gaps are addressed
• Maintain efficient turnaround times for evidence collection
• Align developed evidence with overall case strategy

Team Performance & Accountability

• Ensure team members complete tasks on time and at a high standard
• Maintain clear direction, ownership, and accountability across roles
• Minimize escalations due to missed tasks or lack of follow-through

Client Communication (via Client Advocate)

• Ensure timely and consistent client communication (within 24 hours)
• Maintain a high level of client satisfaction and engagement
• Ensure all client interactions are documented and aligned with case progress
• Handle Client Escalations from Case Development Specialists and Client Advocate

Case Outcomes (Long-Term Performance)

• Contribute to strong, well-developed cases that support favorable outcomes
• Reduce preventable issues such as incomplete or unsupported claims
• Ensure each case is positioned for the strongest possible result

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Minimum Education Required: Associates

Preferred Education: Bachelors

Required Experience: VA Disability : 1 year

City: Glendale

State: Arizona

Job Category: Legal

Job Code: Legal Services

Affiliate Sponsor: Southwest Law Firm PLLC

Salary Range: $45,000-$60,000