Case Manager - Housing Services (5497)

Mercy House; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Mercy House in Phoenix, AZ seeks a Housing Navigator to deliver case management and housing support for clients in the Senior Bridge program.

You will conduct intakes, create housing plans, maintain case notes, and advocate for clients to achieve housing stability using trauma-informed and client-centered approaches.

Qualifications

• At least 2 years of case management experience with homeless individuals or Senior Citizens.
• Bachelor’s Degree in Human Services or related field, or equivalent experience.
• Individuals with less than a BA/BS but at least 4 years in homelessness/senior populations are encouraged.
• Working knowledge of mental health, behavioral health and recovery services.

Responsibilities

• Maintain a caseload of 20-30 clients and meet weekly with each for case notes.
• Assist clients in obtaining documents to secure housing and verify income.
• Submit HMIS referrals and coordinate housing-related services.
• Conduct comprehensive assessments to develop individualized housing plans.
• Provide crisis intervention and trauma-informed, client-centered support.
• Offer life skills coaching and problem-solving to help independent living.

Skills

Case management

Spanish (valued)

Communication

Time management

Trauma-informed care

Education

Bachelor's degree in Human Services

4-year degree or equivalent experience

Tools

Microsoft Office

Job description

Job Details

Job Location: Phoenix, AZ 85008
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $22.00 - $22.50 Hourly
Job Shift: Day

Status: Full-Time, Non-Exempt | Payrate: $22.00-$22.50/Hour | 2 Schedules Available

Tuesday – Saturday 8 am – 4:30 pm (Off: Sunday-Monday) OR Sunday-Thursday 8 am-4:30 pm (Off: Friday - Saturday)

Job Summary

The Housing Navigator is responsible for providing case management support through conducting intakes, needs assessments, housing plans, creating and maintaining up-to-date case notes, maintaining clients’ physical files, submitting referrals, and advocating for clients at our Senior Bridge program to help achieve housing stability. This pivotal role models trauma-informed care, harm reduction, and client-centered strategies.

Essential Duties and Responsibilities

Client Service Delivery

• Maintain a caseload of 20-30 clients
• Meet with each client on your caseload once a week and case note engagement along with services provided
• Meet with newly intaked clients within 24 hours of enrollment into program
• Assist clients with obtaining required documents to secure housing (e.g., vital documents, income verification, proof of housing voucher or acceptance into housing documentation, etc.)
• Provide resources and submit HMIS referrals for additional services
• Conduct comprehensive assessments to collect relative, environmental, financial, employment, housing, educational, and health information as appropriate to develop a housing plan that includes short- and long-term goals
• Collaborate in all stages of client services, including intake, assessment, services planning, engagement, and delivery
• Provide employment linkage, benefits establishment, links to community providers for substance abuse, primary, and mental health care, along with other services needed to assist clients in reaching their housing goals
• Utilize harm reduction interventions and methodologies to provide client-centered services
• Provide crisis intervention and de-escalation to assist clients in enhancing their ability to problem solve
• Assist clients with life skills, problem-solving, and utilizing effective coping skills for managing and coordinating their own care needs when living independently
• Practice Trauma-Informed Care and Motivational Interviewing when meeting with clients weekly
• Provide strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
• Conduct crisis and risk assessments in consultation with the Navigation Supervisor and site team as needed
• Provide warm hand-off to selected housing providers, ensuring a smooth transition from the Senior Bridge program into permanent housing

Team/Staff Relations

• Work as a Mercy House team member with all site staff and volunteers to implement the mission and core values of the organization
• Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops and conferences
• Work as part of a team to further develop the Senior Bridge program
• Work alongside the logistics team to ensure optimal operation of the program
• Work independently and as a team within a fast-paced environment
• Exemplify flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
• Communicate effectively with diverse populations
• Ability to model professionalism and respect at all times

Administration

• Implement and adhere to Mercy House and Senior Bridge program policies and procedures
• Keep accurate, up to date documentation on all clients including but not limited to housing plans, case notes, case files and assessments
• Assist with data collection
• Ensure deadlines are met
• Willingness to gain continual knowledge and understanding of Senior Housing, Community Resources, Adult Rehabilitative Services, Mental & Behavioral Health Services and Substance Abuse Treatments, etc.
• Utilize computers and appropriate software (e.g., Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the position
• Respond to calls and emails in a timely manner
• Prioritize your case load

Qualifications

Education and Experience

• At least 2 years of Case Management experience working with homeless individuals or Senior Citizens
• Bachelor’s Degree in Human Services or related field or equivalent experience
• Individuals with less than a BA/BS degree but with at least 4 years of experience working with long-term homelessness, low income, senior citizens or diverse populations, are encouraged to apply
• Working knowledge of mental health, behavioral health and recovery services

General

• A valid AZ driver’s license, proof of insurance, and a reliable vehicle are required
• Excellent communication and interpersonal skills
• Fluency in Spanish is of significant value
• Strong organization and time-management skills
• Ability to maintain a positive and professional environment
• Proficiency in Microsoft Office programs
• Ability to communicate effectively both verbally and in written form
• Detail-oriented with the ability to manage multiple tasks and meet deadlines
• Must have excellent problem-solving skills
• Ability to perform crisis intervention with a trauma-informed modality
• This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment.

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer