Case Manager/ Housing Navigator (On-Site)

Endeavors Inc.; Tempe (AZ); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Endeavors Inc. in Tempe, AZ, seeks a Case Manager/Housing Navigator to provide individualized case management and housing-focused services to shelter residents, supporting stabilization and transition into permanent housing.

You will build partnerships with landlords, assess housing options, assist with applications, and educate clients on tenancy. A bachelor's degree in social services and at least two years' homeless services experience are preferred; bilingual abilities are a plus.

Formación

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or related field.
• Minimum 2 years of related homeless services, housing navigation, or case management experience.
• Experience with Housing First philosophy and tenant rights/ responsibilities is a plus.
• Proficiency in Spanish/English (written and spoken) preferred.

Responsabilidades

• Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand housing opportunities for program participants.
• Research rental markets, maintain housing inventories and landlord databases, and recruit new landlords through outreach and ongoing communication regarding program benefits.
• Assess housing providers and available units to ensure safe, appropriate housing placements that align with participant needs and program requirements.
• Assist clients with housing searches, housing applications, lease coordination, reasonable accommodation requests, move-in preparation, and securing required documentation.
• Educate clients on tenant rights, lease agreements, housing responsibilities, independent living practices, and successful tenancy skills to support long-term housing stability.
• Serve as liaison between tenants and property owners to address concerns and support positive tenancy outcomes.
• Maintain a caseload of approximately 20–30 clients and provide regular case management services, including weekly client meetings and timely documentation.
• Conduct intake assessments, eligibility screenings, and comprehensive evaluations of clients’ housing, financial, employment, educational, health, and supportive service needs.
• Develop individualized housing and service plans with short- and long-term goals designed to promote self-sufficiency, stability, and permanent housing placement.
• Provide strength-based, trauma-informed, and client-centered case management utilizing motivational interviewing and de-escalation techniques.
• Assist clients with life skills development, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs.
• Facilitate referrals to employment resources, healthcare providers, mental health services, and other community-based services; HMIS referrals as appropriate.
• Coordinate entry meetings, case staffing, trainings, and other activities to advocate for clients and support service delivery.
• Maintain accurate and timely client records, HMIS data entry, reports, and all required documentation.

Educación

Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or related field

Herramientas

Bilingual Spanish/English

Descripción del empleo

JOB PURPOSE: The Case Manager/Housing Navigator provides individualized case management and housing-focused services to shelter residents to support stabilization and transition into permanent housing.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES

• Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand housing opportunities for program participants.
• Research rental markets, maintain housing inventories and landlord databases, and recruit new landlords through outreach, relationship-building, and ongoing communication regarding program benefits.
• Assess housing providers and available units to ensure safe, appropriate housing placements that align with participant needs and program requirements.
• Assist clients with housing searches, housing applications, lease coordination, reasonable accommodation requests, move-in preparation, and securing required documentation such as identification, income verification, and voucher paperwork.
• Educate clients on tenant rights, lease agreements, housing responsibilities, independent living practices, and successful tenancy skills to support long-term housing stability.
• Serve as liaison between tenants and property owners to address concerns, strengthen communication, and support positive tenancy outcomes.
• Maintain a caseload of approximately 20–30 clients and provide regular case management services, including weekly client meetings, engagement tracking, and timely case documentation.
• Conduct intake assessments, eligibility screenings, and comprehensive evaluations of clients’ housing, financial, employment, educational, health, and supportive service needs.
• Develop individualized housing and service plans with short- and long-term goals designed to promote self-sufficiency, stability, and permanent housing placement.
• Provide strength-based, trauma-informed, and client-centered case management utilizing motivational interviewing, harm reduction strategies, crisis intervention, de‑escalation techniques, and supportive counseling approaches.
• Assist clients with life skills development, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs to support independent living success.
• Facilitate referrals and linkages to employment resources, healthcare providers, mental health services, substance abuse treatment, public benefits, and other community-based supportive services; submit HMIS referrals as appropriate.
• Coordinated entry meetings, case staffing meetings, trainings, and other collaborative activities to advocate for clients and support effective service delivery.
• Maintain accurate and timely client records, HMIS data entry, reports, demographic information, travel expenses, discharge plans, and all required documentation in compliance with agency, licensing, contractual, federal, and state requirements.
• Demonstrate professionalism, patience, cultural sensitivity, and compassion while treating all clients with dignity and respect and meeting established deadlines, productivity standards, and confidentiality requirements.
• Utilize trauma-informed, client-centered, and harm reduction approaches.
• Other duties as assigned
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Essential Qualifications

EDUCATION: Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or related field.

EXPERIENCE: Minimum 2 years of related experience and/or training in homeless services, housing navigation, or case management preferred. Experience with Housing First philosophy and strategies, tenant rights and responsibilities, and strength-based case management is a plus. Proficiency in Spanish/English (written and spoken language skills) preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Ability to work flexible schedules including weekends, holidays, and overnight shifts.

LICENSES: Driver’s License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.