Case Manager - Housing Consumer Education Center

Community Teamwork; Lowell (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

401(k)

Job summary

Community Teamwork is seeking a Case Manager for the Housing Consumer Education Center in Lowell, MA. The role provides comprehensive case management and housing search assistance to individuals and families facing housing instability or homelessness, helping identify affordable housing options and address barriers to stability.

You will coordinate with landlords, housing agencies, and support services to promote housing retention and independence while maintaining confidential client records

Qualifications

• Experience working with low income, culturally diverse, at‑risk families is preferred.
• Excellent crisis management skills.
• Ability to maintain accurate records and confidentiality of information.
• Proficient in basic computer software and data collection systems.

Responsibilities

• Conduct client assessments to identify housing needs, barriers and strengths.
• Develop and implement individualized case management and housing stability plans.
• Provide housing search services and identify affordable rental opportunities.
• Assist clients with housing applications and required documentation.
• Maintain relationships with landlords, housing agencies, and community partners.
• Connect clients to financial assistance, rental programs, benefits and employment resources.
• Advocate for clients to address housing barriers and support placement.
• Provide follow-up services to promote housing retention and independence.
• Maintain accurate case notes and program documentation.
• Deliver services in a professional, respectful, client-centered manner.
• Comply with program requirements and confidentiality standards.
• Provide emergency response management when needed.

Skills

Crisis management

Record keeping

Customer service

Oral and written communication

Attention to detail

Confidentiality

Data collection systems

Education

High School Diploma or Equivalent

Job description

Case Manager - Housing Consumer Education Center

Pay Range: $ 24.00 - $26.00

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary:

The Case Manager for the Housing and Consumer Education Center will work with a team to provide comprehensive case management and housing search assistance to eligible individuals and families experiencing housing instability or homelessness, or who are at risk of homelessness. This position supports clients in identifying appropriate, safe, and affordable housing options while addressing barriers to housing stability.

Essential Functions and Responsibilities:

1. Conduct client assessments to identify housing needs, barriers and strengths


2. Develop and implement individualized case management and housing stability plans.


3. Provide housing search services to qualifying individuals and families, including identifying affordable and appropriate rental opportunities.


4. Assist clients with completing housing applications, gathering required documentation, and preparing for communication with landlords and property managers.


5. Establish and maintain relationships with landlords, property managers, housing agencies, and community partners to expand housing opportunities.


6. Connect clients to financial assistance, rental assistance programs, benefits, employment resources, and other internal and/or external supportive services as appropriate.


7. Advocate on behalf of clients to address housing barriers and support successful housing placement.


8. Provide follow-up services to promote housing retention, stability, and independence.


9. Maintain accurate and timely case notes, client records, service plans, and required program documentation.


10. Ensure services are delivered in a professional, respectful, culturally responsive, and client-centered manner.


11. Comply with applicable program requirements, eligibility guidelines, confidentiality standards, and organizational policies.


12. When necessary, provide emergency response management to address safety issues or who are in crisis, such as families facing homelessness due to natural disaster or domestic violence to name a few.


13. Uphold the values of CTI - Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

1. Prior related experience required.


2. High School Diploma or Equivalent required.


3. Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.


4. Knowledge of affordable housing resources, rental assistance programs, and community-based services.


5. Excellent crisis management skills.


6. Ability to maintain accurate records and confidentiality of information.


7. Excellent attention to detail.


8. Demonstrated knowledge of community resources available to low-income individuals and families.


9. Excellent customer service, organizational, oral and written communication skills.


10. Ability to manage multiple priorities and work in a fast-paced environment.


11. Proficient computer skills required in basic computer software and data collection systems.


12. Ability to pass state and federal background check.

Preferred Qualifications:

1. Bilingual skills (English/Spanish, English/Khmer English/Portuguese)

Compensation and Benefits:

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.


• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance


• Tuition Reimbursement - Career Advancement and Professional Development Opportunities


• 5% employer contribution to your 401K retirement account after 6 months of employment


• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.

The base salary range represents the Agency's good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.