Case Manager (Greater Boston)

Vitra Health; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401K match

PTO

Holidays

Wellness benefits

Tuition reimbursement

Work-life balance

Job summary

Vitra Health in Massachusetts seeks a dedicated Case Manager to provide nonclinical support to clients and caregivers, helping navigate health services and access community resources. This field-based role offers a consistent caseload and the chance to build strong relationships with clients and families across the state.

You will travel within your assigned region, complete intake and regular assessments, coordinate with nursing and multidisciplinary teams, and document care plans while

Qualifications

• Bachelor’s degree in human services, public health or another related field.
• A minimum of two years’ recent experience in direct care of elders or adults with disabilities.
• Fluency in English and a second language preferred.

Responsibilities

• Complete intake and annual assessments with nursing.
• Conduct monthly in-home visits and caregiver education.
• Review and update care plans with nursing and multidisciplinary teams.
• Assist clients in obtaining information and accessing community services.
• Document all care activities per regulation and communicate with providers.

Skills

Willingness to travel

Driver's license

Bachelor's degree

Direct care experience

Bilingual (English + second language)

Case management experience

Communication skills

Multitasking

CPR certification willingness

Education

Bachelor's degree in human services/public health/related field

Job description

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Case Manager who is passionate about community engagement and helping people access the care and resources they deserve.

The Opportunity:

As a Case Manager, you will provide nonclinical support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. This is a field-based role where you will be assigned a consistent caseload, allowing you to foster strong rapport with both clients and caregivers.

Key Responsibilities:

• Complete intake and annual assessment and admission visits with nursing.
• Complete monthly, in-home visits, caregiver education and assess psychosocial and environmental changes.
• Conduct semi-annual visits, reviewing and updating existing plan of care and corresponding goals with nursing, assessing qualified setting, reviewing caregiver communication tools.
• Assist with obtaining information and accessing other healthcare and community services.
• Participate in multidisciplinary care plan creation and review and discharge planning.
• Address concerns regarding environment and any changes in psychosocial status.
• Participate in multidisciplinary team meetings and work collaboratively to address client needs.
• Complete all required documentation per regulation and communicate professionally with client, PCP and other healthcare providers when necessary.
• Perform other duties within the scope of practice as assigned by management.
• Performs other duties as assigned
• Fosters a culture of customer service and commitment to quality care.
• Serves as a brand ambassador for Vitra reflecting our mission and values.

What we are looking for:

• Willingness to travel within assigned region required.
• Valid driver’s license and reliable transportation required.
• Bachelor’s degree in human services, public health or another related field
• A minimum of two years’ recent experience in the direct care of elders or adults with disabilities required.
• Fluency in both English and second language strongly preferred.
• Case management, behavioral health, social services and/or community health worker experience preferred.
• Comprehensive knowledge of case management principles, healthcare management and reimbursement.
• Strong communication, documentation and organizational skills required.
• Must be solution oriented and able to multitask.
• CPR Certification/Willingness to obtain one.

Work Environment and Physical Requirements

• Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Employer sponsored health Insurance with a generous employer match.
• Dental and Vision Benefits.
• Supplemental Benefits
• Life, Accident, Critical Illness and Disability Insurance.
• 401K with a 5% company match.
• Accrued Paid-Time-Off.
• Ten company paid holidays.
• Wellness Benefits.
• Tuition Reimbursement.
• Supportive team structure and company culture with a focus on work/life balance

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.