Case Manager - Full Time Non Exempt

POWER Recovery; Swissvale (Allegheny County); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Professional development

Job summary

POWER is seeking a Case Manager for Mental Health and Substance Use Disorder to provide comprehensive psychosocial assessments, develop individualized care plans, and coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community providers. The role emphasizes discharge planning, transitions of care, and engagement using motivational interviewing to support recovery.

Primarily onsite with potential for community-based visits, this role requires 2+ years of case management

Qualifications

• Associates or Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or related field preferred, or applicable experience in lieu of degree.
• Minimum of 2 years of experience in case management, preferably in behavioral health or substance use treatment.
• Strong knowledge of mental health and substance use disorders and co-occurring conditions.
• Experience with care planning, discharge planning, and transitions of care.
• Ability to interpret clinical information and apply it to individualized care planning.

Responsibilities

• Conduct comprehensive psychosocial and needs assessments for individuals with mental health and/or substance use disorders.
• Develop, implement, and monitor individualized case management plans focused on clinical outcomes and recovery goals.
• Coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community-based providers.
• Collaborate with interdisciplinary teams to ensure alignment of treatment plans and care interventions.
• Monitor client progress and adjust care plans based on changing needs and circumstances.
• Track and evaluate progress toward established clinical and functional outcomes.
• Utilize data and evidence-based practices to guide interventions and care decisions.
• Identify gaps in treatment and implement corrective actions to improve outcomes.
• Support quality improvement initiatives related to behavioral health and substance use populations.
• Promote recovery-oriented and person-centered approaches to care.
• Lead discharge planning efforts for clients transitioning from inpatient or higher levels of care.
• Coordinate timely access to step-down services, outpatient appointments, peer support, and community resources.
• Arrange post-discharge appointments and support services to reduce readmission and return-to-use risk.
• Conduct follow-up outreach to ensure adherence to discharge and recovery plans.
• Facilitate continuity of care across treatment settings.
• Engage clients using motivational interviewing and recovery-oriented practices.
• Provide education to clients and families regarding treatment options, recovery supports, and return-to-use prevention strategies.
• Identify and address barriers to care, including transportation, housing, financial, and access-related challenges.
• Connect clients with community resources and social service supports.
• Foster therapeutic relationships that encourage engagement and positive outcomes.
• Collaborate with utilization management teams to support appropriate level-of-care determinations.
• Participate in case reviews and multidisciplinary discussions.
• Support medical necessity reviews and continuity-of-care planning.
• Assist with coordination of authorizations and service transitions as applicable.
• Maintain accurate, timely, and compliant case documentation.
• Ensure adherence to organizational, regulatory, and payer requirements.
• Protect client confidentiality in accordance with HIPAA and applicable substance use disorder confidentiality regulations.
• Complete required assessments, reports, and documentation within established timeframes.

Skills

Case management

Care coordination

Discharge planning

Interdisciplinary collaboration

Motivational interviewing

Education

Associates or Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or related field

Job description

Case Manager - Mental Health and Substance Use Disorder

About POWER

POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery.

Why This Role Matters

The Mental Health and Substance Use Disorder Case Manager plays a critical role in helping individuals navigate complex behavioral health and recovery journeys. Through coordinated care, discharge planning, and outcomes-focused case management, this position helps clients achieve stability, improve health outcomes, reduce avoidable hospitalizations, and maintain long-term recovery. By connecting clients to needed services and supports, the Case Manager serves as an essential advocate throughout the continuum of care.

What You'll Do

Care Coordination & Clinical Oversight

• Conduct comprehensive psychosocial and needs assessments for individuals with mental health and/or substance use disorders.
• Develop, implement, and monitor individualized case management plans focused on clinical outcomes and recovery goals.
• Coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community-based providers.
• Collaborate with interdisciplinary teams to ensure alignment of treatment plans and care interventions.
• Monitor client progress and adjust care plans based on changing needs and circumstances.

Outcomes Management

• Track and evaluate progress toward established clinical, recovery, and functional outcomes.
• Utilize data and evidence-based practices to guide interventions and care decisions.
• Identify gaps in treatment and implement corrective actions to improve outcomes.
• Support quality improvement initiatives related to behavioral health and substance use populations.
• Promote recovery-oriented and person-centered approaches to care.

Discharge Planning & Transitions of Care

• Lead discharge planning efforts for clients transitioning from inpatient or higher levels of care.
• Coordinate timely access to step-down services, outpatient appointments, peer support, and community resources.
• Arrange post-discharge appointments and support services to reduce readmission and return-to-use risk.
• Conduct follow-up outreach to ensure adherence to discharge and recovery plans.
• Facilitate continuity of care across treatment settings.

Client Engagement & Support

• Engage clients using motivational interviewing and recovery-oriented practices.
• Provide education to clients and families regarding treatment options, recovery supports, and return-to-use prevention strategies.
• Identify and address barriers to care, including transportation, housing, financial, and access-related challenges.
• Connect clients with community resources and social service supports.
• Foster therapeutic relationships that encourage engagement and positive outcomes.

Utilization Management Support

• Collaborate with utilization management teams to support appropriate level-of-care determinations.
• Participate in case reviews and multidisciplinary discussions.
• Support medical necessity reviews and continuity-of-care planning.
• Assist with coordination of authorizations and service transitions as applicable.

Documentation & Compliance

• Maintain accurate, timely, and compliant case documentation.
• Ensure adherence to organizational, regulatory, and payer requirements.
• Protect client confidentiality in accordance with HIPAA and applicable substance use disorder confidentiality regulations.
• Complete required assessments, reports, and documentation within established timeframes.

What You Bring

Required

• Associates or Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred, or applicable experience in lieu of degree.
• Minimum of 2 years of experience in case management, preferably in behavioral health or, substance use treatment environment.
• Strong knowledge of mental health disorders, substance use disorders, and co-occurring conditions.
• Experience with care planning, discharge planning, and transitions of care.
• Ability to interpret clinical information and apply it to individualized care planning.
• Strong organizational, communication, and problem-solving skills.
• Act 73, 33, and 34 clearances (required for all POWER roles).
• Ability to manage complex and high-risk client situations.

Preferred

• Experience working in managed care, health plans, integrated care, or behavioral health settings.
• Knowledge of ASAM Criteria, DSM-5, and evidence-based substance use treatment models, including MAT/MOUD.
• Case Management Certification (CCM) or similar credential.
• Familiarity with community resources, recovery support systems, and social service networks.
• Experience with quality improvement initiatives and outcomes measurement.

Compensation, Benefits & Perks

• Compensation is based on experience and qualifications.

Benefits Include

• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with generous employer match.
• Professional development and training opportunities.
• Life insurance, long-term disability coverage, tuition reimbursement, and more.

Why You'll Love Working at POWER

• Enjoy working in lovely, peaceful spaces on our brand-new POWER Campus.
• Easy commute with access to public transit and close to Parkway East.
• Be part of a diverse, inclusive, and supportive workplace culture.
• Have access to a staff meditation room and art room.
• Free coffee-because every shift deserves a good start.

Work Schedule & Environment

• Primarily onsite position.
• Local fieldwork and community-based visits may be required at times.
• Regular collaboration with interdisciplinary and cross-functional teams.
• Occasional evening hours may be required based on client and program needs.

Work Environment & Physical Requirements

• Ability to travel within the community to attend meetings, visit partner providers, and support client care coordination.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to utilize computers, electronic health records, and case management systems for extended periods and with ease.
• Ability to respond appropriately to crisis situations in accordance with training and organizational policies.

Our Commitment to You

• Comprehensive onboarding and training.
• Supportive, team-oriented work environment.
• Opportunities for professional growth and advancement.

Equal Opportunity Employer

POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply.