Case Manager, FSP - Downtown

The People Concern; Los Angeles (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP

Job summary

The People Concern's Senior Case Manager (FSP) role supports wraparound, field-based services for individuals with complex needs, including serious mental illness and homelessness. You will lead housing efforts and connect clients with supportive services in collaboration with the FSP team.

Based in the Wellness Center in Los Angeles, the position is on-site, Monday–Friday, 8am–4:30pm, with participation in meetings, trainings, and on-call duties as needed.

Qualifications

• Bachelor’s degree in related field, or an equivalent combination of education and experience.
• Three (3) years or more of Case Management experience.
• At least one (1) year of experience working with adults with severe, persistent mental illness and co-ocurring substance use disorders, and with chronically homeless individuals.
• Current, valid CA Driver’s license, reliable personal vehicle with auto insurance, and willingness to transport clients in personal vehicle.
• Experience and familiarity with LA County resources, benefits, and services to help clients meet their case management needs.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
• Strong interpersonal and team building skills.
• Knowledge of Public Housing Authority and Housing subsidy preferred (Section 8, Shelter Plus Care, VASH).

Responsibilities

• Provide linkage to stable housing, and other supportive services as needed to assist clients to obtain housing stability, in addition to client advocacy, case management, and benefit establishment.
• Identify appropriate permanent housing options for clients and support them through the process such as by conducting screening interviews, completing housing documentation, and coordinating clients’ move-in with the housing authority and property managers.
• Perform initial comprehensive case management assessment and develop a plan of intervention that addresses their barriers, increases their income, and assists them in maintaining permanent housing.
• Encourage and promote an environment that is strength based to assist clients in meeting their individual goals.
• Complete all documentation and maintain productivity expectations for billable time, according to standards and as they are required by our funder (the Department of Mental Health).
• Actively participate in staff meetings and trainings.
• Assist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line.

Skills

Interpersonal skills

Time management

Organizational skills

Written communication

Verbal communication

Computer skills

Education

Bachelor’s degree or equivalent

Job description

Role

Case Manager, FSP

Report to

Program Manager

Program

1303-FSP

Department

Mental Health

Location

Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013

Schedule

Monday - Friday, 8am - 4:30pm

Status

Full-Time, Non-Exempt (hourly), Non-Management

Benefits

Medical, Dental, Vision, Retirement Planning (403b), etc.

Opening

1

Summary

Full Service Partnership is a specialized mental health program that provides wraparound and individualized field-based services to individuals with complex needs, including serious mental illness, chronic health issues, substance use disorders and homelessness. The Senior Case Manager is responsible for leading a collaborative effort to house the most vulnerable and chronically homeless individuals in SPAs 4 and 5. With the support of and in partnership with the rest of the FSP team, the Senior Case Manager will ensure that FSP clients have a successful process for obtaining housing and accessing other supportive services.

Essential Duties and Responsibilities

• Provide linkage to stable housing, and other supportive services as needed to assist clients to obtain housing stability, in addition to client advocacy, case management, and benefit establishment
• Identify appropriate permanent housing options for clients and support them through the process such as by conducting screening interviews, completing housing documentation, and coordinating clients’ move-in with the housing authority and property managers
• Perform initial comprehensive case management assessment and develop a plan of intervention that addresses their barriers, increases their income, and assists them in maintaining permanent housing
• Encourage and promote an environment that is strength based to assist clients in meeting their individual goals
• Complete all documentation and maintain productivity expectations for billable time, according to standards and as they are required by our funder (the Department of Mental Health)
• Actively participate in staff meetings and trainings
• Assist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line

Qualifications

• Bachelor’s degree in related field, or an equivalent combination of education and experience
• Three (3) years or more of Case Management experience
• At least one (1) year of experience working with adults with severe, persistent mental illness and co-ocurring substance use disorders, and with chronically homeless individuals
• Current, valid CA Driver’s license, reliable personal vehicle with auto insurance, and willingness to transport clients in personal vehicle
• Experience and familiarity with LA County resources, benefits, and services to help clients meet their case management needs
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
• Strong interpersonal and team building skills
• Knowledge of Public Housing Authority and Housings subsidy preferred (Section 8, Shelter Plus Care, VASH)

Preferred Qualifications

• Bilingual Spanish

Work Environment

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates