Case Manager for Licensed PAS Care Branch Office

Embark Care; Greenville (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

PTO

Company car

Performance bonuses

Direct deposit

Retirement planning consultants

Job summary

Embark Care is seeking a Case Manager to supervise field staff and oversee the full client care cycle, from assessment to discharge. The role focuses on maximizing satisfaction, retention, and cost effectiveness by coordinating care plans, scheduling, and operations.

Candidates should have a high school diploma and at least two years in health or home care, with strong communication, flexibility, and leadership skills. Travel to client sites is required, with after-hours availability as needed.

Qualifications

• High school diploma or equivalent is required.
• Minimum two years’ experience in health or home care.
• Strong written and verbal communication skills.
• Ability to motivate people and manage agency functions.
• Flexible schedule and reliable transportation.

Responsibilities

• Plans, organizes, and coordinates client and personnel functions.
• Supervises care team and field staff; ensures quality of service.
• Reviews employee and client information for qualified placements.
• Oversees caregiver scheduling and client discharges.
• Maintains timely incident, infection, and client communications.
• Participates in after-hours on-call rotation and travels to client sites.

Skills

Communication skills

Motivational leadership

Flexibility

Team coordination

Education

High school diploma

Job description

The Embark Care Case manager acts as the principal agent in the supervision of field staff and overall client care to ensure that daily operations are performed at a high satisfactory level. The purpose of this position is to enhance the quality of service provided, maximize satisfaction, increase retention and promote cost effectiveness. This position will be accountable for overseeing the full client care cycle including: assessing, planning, implementing, monitoring, hiring of qualified personnel, scheduling, and evaluating actions required to meet the client’s needs.

Qualifications:

Required Graduate of accredited High School. Required Minimum of two (2) years’ experience in health or home care related positions. Must have the ability to work with and motivate people, possess effective written and verbal communications skills, have a thorough knowledge of agency functions and processes, must have a flexible schedule, use work hours efficiently, and be emotionally stable.

Transportation:

Reliable transportation with proof of current auto liability insurance.

Criminal History:

Must agree to and pass a criminal history check and Employee Misconduct Registry check.

Environmental and Working Conditions:

Perform duties in an office environment during agency operating hours. Must always be well groomed and dressed in appropriate attire. Ability to work flexible schedule as the need arises for after hours operational policies and procedures such as EPRP, etc.

Physical and Mental Effort:

Prolonged sitting required with ability to operate office equipment which may include heavy lifting, bending and standing. Ability to travel for client assessments/visits. Requires ability to cope and work under stressful situations in a calm and courteous manner at all times. Requires working under some stressful conditions to meet deadlines and to make quick decisions and resource acquisition; meet client/family individualized needs.

General Duties and Responsibilities:

• Plans, organizes, administers, and coordinates agency Client/Personnel functions
• Serves as liaison among the professional personnel and field staff.
• Reviews with care team, all employee and client information to ensure case placement of qualified, competent, and reliable personnel.
• Evaluates environmental/working conditions of field employees during home visits, conveys any concerns to Management.
• Scheduling, supervision and orientation of caregivers as needed.
• Maintains good standing in the community and attends public events as needed
• Oversee Start of Cares
• Oversee Client Discharges
• Chart updates and documentation as needed
• Manage collection of Weekly task reports and mileage confirmation
• Ensure Incident and Infection reports are reported to Administration in a timely manner
• Ensure Client concerns and Caregiver concerns are addressed and reported to Administration in a timely manner
• Reviews on-call log to ensure all messages are handled in a timely manner
• Documents routine communication with employees and clients to ensure the quality of services being provided
• Available during agency’s operation hours unless on paid time off or approved requested days off
• Returns all phone calls transmitted by the phone within appropriate time, if not, documents reason call was not returned by next business day
• Oversees scheduling of unannounced visits to clients to ensure the quality of our services and caregivers are performing as anticipated
• Responds promptly and courteously to client and employee complaints and inquiries. Refers appropriately to Administration
• Must be available to work a client case if the need arises, including afterhours.
• Maintains accurate and current list of clients in facilities
• Completes updates on spreadsheet and in scheduling system for Starts and Discharges
• Participates in after hours on-call rotation.
• Demonstrates in-depth knowledge of, and ensures compliance with state, local, and federal laws relating to all the operations of the Agency (includes in-office operations, wage and hour regulations, and EEO)
• Assistance in all tasks delegated by Administrator/Alt. Administrator as related to agency functions

*Health and Supplemental Benefits Available. (Some benefits covered for all employees by company.) PTO. Company Car for all Agency travel. Operational Performance Bonuses. Direct Deposit. Retirement Planning Consultants.*

**Base Pay Rate DOE**

Salary request will be discussed during initial interview process.

Training may be required in other office locations during probationary period. Travel time and fuel costs will be covered.