Case Manager-First Street Interim Housing

HomeFirst; San Jose (CA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with matching

PTO + holidays and civic engagement

Job summary

HomeFirst is seeking a Case Manager for the First Street Interim Housing program in San Jose. The role involves delivering on-site, low-barrier case management to adults experiencing homelessness, helping participants access housing resources, benefits, and supported services.

You will collaborate with other providers to create individualized housing plans and meet participants where they are. You will conduct regular sessions, assess needs, de‑escalate crises, and document progress while

Qualifications

• 1 year paid or volunteer experience in social work or related human services.
• BASW or related degree preferred, not required.
• Bilingual Spanish preferred, but not required.
• Proficient in Microsoft Office suite.
• Valid CA driver's license and insurance.

Responsibilities

• Maintain a caseload of 20-30 participants.
• Provide comprehensive case management services.
• Initial eligibility verification and enrollment.
• Ongoing needs and status assessments.
• Budgeting, information and referral.
• Crisis de-escalation and safety planning.
• Risk assessment and mandated reporting.
• Employment and benefits assistance.
• Advocacy and coordination with other providers.
• Meet with participants regularly and document progress.
• Participate in case conferences and care coordination.
• Ensure compliance with contracts, agency, and licensing standards.

Skills

Bilingual Spanish

Education

Bachelor of Arts in Social Work (BASW) or related human services degree preferred

Tools

Microsoft Office

Job description

POSITION: Case ManagerPROGRAM/LOCATION: First Street Interim Housing, San Jose, CaSUPERVISOR: Program ManagerJOB TYPE: Full Time, Non-ExemptCOMPENSATION: $32.20/HourlyABOUT HOMEFIRSTEstablished in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.OUR VALUESKindness: We act with empathy toward others.Passion: We ignite change to fulfill our mission.Excellence: We deliver exceptional service to our communities.POSITION OVERVIEWThe EIH Program is a housing-focused, low-barrier and harm reduction program designed to serve adults experiencing homelessness. The EIH program is a referral-only based program that provides each participant with access to a private unit with restroom, shower, and furnishings. The EIH provides onsite comprehensive support services with the goal of assisting all program participants transition from EIH into permanent housing. The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals. For those individuals already assigned a case manager through other providers, the EIH case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.REPORTING RELATIONSHIPSThe position reports to the Program ManagerPRIMARY RESPONSIBILITIES:Maintain a caseload of 20-30 participants.Provide comprehensive case management services. This may include:Initial eligibility verification and enrollmentOngoing needs and status assessmentsBudgetingInformation and referralCrisis de-escalationSafety planning, risk assessment, and mandated reportingEmployment and benefits assistanceAdvocacyOther direct service provisionMeet with participants at a frequency and location determined by their needs.Engage in the consistent application of evidence-based practices.Participate in case conferencing and collaborative care coordination.Maintain compliance with contract, agency, and licensing requirements.Achieve identified program and position deliverables.Adhere to task completion deadlines.Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.Attend all job-related meetings, including program staff meetings and agency-wide meetings.Participate in opportunities for learning and skill maintenance/development.Utilize supervision appropriately, maintaining open lines of communication and activity.Assist with other duties as assigned.QUALITIES:The First Street Interim Housing Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.BENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.ORGANIZATIONAL EQUITY STATEMENTAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences, and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QUALIFICATIONS (YOU HAVE)1 year paid or volunteer experience in social work or related human services requiredBachelor of Arts in Social Work (BASW) or related human services degree preferred, not requiredBilingual proficiency in Spanish preferred, but not requiredProficient in Microsoft Office suiteValid CA driver’s license and insurance, ability to be added onto agency fleet insurance (required)