Case Manager-Alura

HomeFirst; San Jose (CA); Presencial; USD 37.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental and vision coverage

401(k) matching

Paid time off

Descripción de la vacante

HomeFirst’s Motel Program in San Jose seeks a Case Manager to deliver direct service and case management to program participants. You will develop individualized housing plans, coordinate with partner agencies, and provide wraparound support in a harm-reduction framework.

Regular sessions, thorough documentation, and continuity of care are essential. Ideal candidates bring at least two years in social services, sensitivity to unhoused populations, and strong communication skills.

Formación

• Minimum two years’ experience in social services or a bachelor’s degree in psychology, counseling, mental health, human services or related field.
• Lived experience or understanding of the unhoused population is preferred.
• Bi-lingual capabilities are a plus.

Responsabilidades

• Welcome guests into the facility and conduct program participant intake.
• Maintain a caseload and provide case management and direct services.
• Develop individualized housing plans and support goals to help obtain permanent housing.
• Collaborate with community partners to arrange support services for participants.
• Complete safety planning, risk assessments and required reporting.
• Maintain thorough HMIS records and incident documentation as required.

Conocimientos

Lived experience

Bi-lingual capabilities

Microsoft Office proficiency

Educación

Bachelor's degree in psychology, counseling, mental health, human services or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

POSITION: Case ManagerPROGRAM/LOCATION: Motel Program - Alura, San Jose, CASHIFT: DayREPORTS TO: Motel Program ManagerSTATUS: Regular Full Time, Non-exemptCOMPENSATION: $32.20/HourlyABOUT HOMEFIRSTEstablished in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.POSITION OVERVIEWThe Motel Program will provide interim shelter at five underutilized motels and hotels across the city of San Jose. The Alura Motel Program (AMP) is intended to provide Emergency Interim Housing opportunities and is a referral-based only program with no drop-in services provided to the public. The AMP will support program participants by providing services to include case management, housing problem-solving, meals and other wraparound supportive services. These services are informed by a harm reduction philosophy with an emphasis on educating participants on how to avoid risky behaviors and engage in safer practices, including connection to evidence-based treatment options. All sites may serve single adults and/or families.The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals. For those individuals already assigned to a case manager through other providers, the case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.QUALITIES:The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Case Managers actively engage in active listening, are reliable, and possess good problem-solving skills. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.HomeFirst is a culturally diverse company in a similarly diverse community, and the Emergency Housing Division Director desires to work with people from a variety of social and economic backgrounds. To that end, the Emergency Housing Division Director cultivates a connected and mutually supportive team.REPORTING RELATIONSHIPSThe position reports to the Motel Program ManagerPRIMARY RESPONSIBILITIESDirect Service (70%)Welcome agency guests into the facility including program participants, volunteers and staffConduct program participant orientation and intakeMaintain a case load providing case management and other direct service to all participantsWork with program participants to develop and implement an individualized housing plan and provide support to help achieve goalsProvide community-based case management services to program participantsCollaborate with community partners regarding support services for participantsCollaborate with the entire AMP team and external case managers/teams to ensure comprehensive services are provided to participantsPartner with external case managers/teams to support participants in reaching identified housing goalComplete safety planning, risk assessment and mandated reportingCommunicates participant success and challenges with case managers/teamsUtilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activityMaintains thorough, accurate records of case management activities with every program participant, as required by grant contracts and internal complianceProvides support services that employ a Critical Time Intervention (CTI) model and Strength Based approachMeet with participants at a frequency determined by their needsParticipate in weekly Property management meetingsParticipate in Case Conferencing to support client in reaching personal and housing goalsTransition resident to the next appropriate level of careKnows and implements agency and program policies and proceduresProperly reports any suspected cases of abuseMaintains professional relations and conductMeets regularly with program participants at a frequency determined by the clients’ needsComplete and submit Incident Reports and Behavior ContractsAttend all job-related meetings, including program staff meetings and agency wide meetingsParticipate in opportunities for learning and skill maintenance/development.Assist with other duties as assigned.Documentation (20%)Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentationParticipates in ongoing analysis of and program alignment with industry best practicesProactively and consistently improves the quality and effectiveness of program servicesComplete and submit incident reports, behavioral contracts, and gross violations as neededConducts ongoing re-assessments of the resident’s needs and status, and documents assessment in HMISGeneral (10%)Attends all meetings relevant to this positionAssists with office-related tasks as neededAssists with other duties as assignedThe Case Manager is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do.BENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.ORGANIZATIONAL EQUITY STATEMENTAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QUALIFICATIONS (YOU HAVE)Minimum two years’ experience in social services – No experience required for applicants with a bachelor’s degree in psychology, counseling, mental health, human services or related fieldLived experience OR understanding of and sensitivity to the needs of the unhoused populationFluent in Microsoft Office SuiteCandidates with previous experience serving the unhoused and low-income populations are preferredBi-lingual capabilities a plusOTHERAble to perform sedentary work;Able to lift up to 30 lbs. on occasion;Ability to use keyboard and read computer screens for extended periods;Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;