Case Manager - EIH Cherry

HomeFirst; San Jose (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off/holidays

Job summary

HomeFirst is seeking a Case Manager for the Emergency Interim Housing Cherry site in San Jose. You will manage a caseload, conduct intake and develop individualized plans to support participants toward stable housing.

The role emphasizes trauma-informed care and collaboration with clinicians and partner agencies. You'll work within a 24/7, client-centered program dedicated to helping unhoused individuals transition to permanent housing, reporting to the EIH Program Manager and coordinating with

Qualifications

• Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted by 2 years of case management experience).
• Proven ability to manage multiple projects and meet deadlines.
• Strong written and oral communication skills.

Responsibilities

• Welcome guests to the facility, including participants, volunteers, and staff.
• Maintain a case load and provide case management and direct services.
• Develop and implement individual case plans to achieve housing goals.

Skills

Case management

Time management

Communication skills

Team player

Relationship building

Trauma-informed care

Education

Bachelor's degree

Tools

HMIS

Job description

POSITION: Case Manager -EIH CherryPROGRAM/LOCATION: EIH Cherry, San JoseSUPERVISOR: EIH Program ManagerJOB TYPE: Full Time, Non-ExemptCOMPENSATION: $33.17/HourlyABOUT HOMEFIRSTEstablished in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.OUR VALUESKindness: We act with empathy toward others.Passion: We ignite change to fulfill our mission.Excellence: We deliver exceptional service to our communities.POSITION OVERVIEWThe Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing. The EIH serves adults and is a referral based only program with no drop-in services provided to individuals not enrolled. The EIH Cherry site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services. The Case Manager will work with the EIH team and program participants to support participants successful exits from EIH to stable permanent housing.QUALITIES:The Cherry Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.REPORTING RELATIONSHIPS:This role reports to the Program Manager.PRIMARY RESPONSIBILITIES:Welcome agency guests into the facility including program participants, volunteers, and staffMaintain a case load providing case management and other direct service to all participantsWork with program participants to develop and implement an individual case management plan and provide support to achieve set goalsProvide community-based case management and referral services to program participantsCollaborate with community partners regarding support services for residentsCollaborate with EIH Resident Advocates, Clinicians, Community Engagement Coordinator, Program Manager and Associate Director to ensure comprehensive services are provided to participantsPartner with external service providers to support participants in reaching identified housing goalConduct client intake and program specific documentationConduct participant orientations with service providers and participantsCommunicates any client challenges and success with services teamUtilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activityMaintain thorough, accurate records of case management activities with every program participant, as required by grant contract and internal compliance standardsProvide support services that foster positive working relationships with participants and partnersProvide support services that employ Trauma Informed Care, a Critical Time Intervention (CTI) modelConduct engagement through a Strength Based approachAbility to provide crisis-de-escalation interventions in a face-passed environmentMonitor participant’s activities to ensure that they are compliant with program requirementsParticipate in Case Conferencing to support participants in reaching personal and housing goalsTransition resident to the next appropriate level of careKnows and implements agency and program policies and proceduresProperly reports any suspected cases of abuseMaintains professional relations, healthy boundaries, and conductMeets regularly with program participants at a frequency determined by their needsProvide support during EIH community activities and eventsDocumentation (20%)Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentationParticipates in ongoing analysis of and program alignment with industry best practicesProactively and consistently improves the quality and effectiveness of program servicesComplete and submit incident reports, behavioral contracts, and gross violations as neededConducts ongoing re-assessments of the resident’s needs and status, and documents assessment in HMISGeneral (10%)Attends all meetings/training relevant to this positionAssists with office-related tasks as neededAssists with other duties as assignedBENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.ORGANIZATIONAL EQUITY STATEMENTAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QUALIFICATIONS (YOU HAVE)Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted by 2 years of case management experience)Case management experienceExperience in developing relationships with community partners and outside agenciesAbility to manage multiple projects concurrently and be flexible with prioritiesDemonstrated ability to develop and maintain priorities and meet established deadlinesExceptional organizational skillsStrong sense of accountabilityAbility to present oneself and the agency professionally to internal and external audiencesAbility to work as a member of a teamAbility to work with people of diverse socio-economic backgroundsUnderstanding of and sensitivity to the needs of the unhousedPreference for extensive office-onsite based workStrong written and oral communication skills