Case Manager - Espero Rutland

Caritas of Austin; Austin (TX); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Health benefits

PTO 20 days

403(b) retirement with company match

Mileage reimbursement

Phone stipend

Parking

Job summary

Caritas of Austin seeks an Espero Rutland Case Manager to deliver permanent supportive housing services for individuals experiencing homelessness. You will assess eligibility, provide intensive case management, and coordinate access to mental health and substance use services.

The role requires a Bachelor’s degree with at least 1 year of relevant experience; bilingual English/Spanish is preferred. Competitive benefits include health insurance, 403(b) with employer match, PTO, and stipends.

Qualifications

• Bachelor’s Degree from an accredited college or university required.
• Master’s Degree in related fields preferred.
• Minimum 1 year of professional experience with low-income or underserved populations.
• Bilingual proficiency in English and Spanish or other language preferred.

Responsibilities

• Provide permanent supportive housing services and determine eligibility for housing services.
• Assess needs, perform intensive case management, and coordinate mental health/substance use services.
• Enter case notes and maintain HMIS records; prepare reports.
• Collaborate with housing partners and community agencies to identify safe, affordable housing.

Skills

MS Office

Databases

Bilingual English/Spanish

Internet

HMIS (experience preferred)

Education

Bachelor’s Degree

Master’s Degree (preferred)

Tools

HMIS

Job description

Job Title: Espero Rutland Case Manager
Department: Client Services
Reports To: Director - Housing Services
FLSA Status: Non-Exempt/Full Time

Position Summary

The Espero Rutland Case Manager provides permanent supportive housing services to people that have experienced homelessness, with an ultimate goal of stabilizing them in their housing situation at Espero Rutland, a high-quality apartment community which is deeply affordable and intensely supportive for 171 individuals experiencing homelessness. Direct service responsibilities include: determination of eligibility for housing services; assessment of needs; intensive case management; supportive services and referrals to appropriate agencies that can address program participants’ needs related to housing, income and well-being. The Case Manager is responsible for maintaining accurate financial assistance records, service delivery records, and reporting requirements.

Client Services

• Consistently interact with clients using a person-centered and Strength’s based approach while maintaining professional boundaries in keeping with Caritas policies and procedures.
• Works with clients to create individualized service plans and assist in meeting goals.
• Helps to coordinate mental health and substance use treatment appointments.
• Enters case notes in HMIS in a timely manner in keeping with policy.
• Participates in filing and case reviews.
• Collaborate with community partners to identify families and/or individuals who are experiencing homelessness (or at-risk of homelessness).
• Conduct screenings and determine if families or individuals meet program eligibility requirements.
• Assist in housing identification, applications, move-ins, and housing sustainability.
• Communicate professionally and effectively with property managers to maintain strong partnerships.
• Meet regularly with clients to assess needs, and ensure quality outcomes in a supportive, timely, and empathetic manner.
• Ensure that clients are safe and linked to appropriate resources following any crises.
• Facilitate and coordinate access to mental health, substance use, and physical health services.
• Develop and monitor individual housing services plans with a general goal of housing stability.
• Once the client is housed, 50% or more of meetings will be held within the client’s home or in a community space.
• Transport clients to agencies and services, as needed.
• Provide crisis intervention, as needed.
• Work with Caritas of Austin’s Community Housing Specialists and community housing programs/property managers to identify and secure safe, affordable housing for clients as needed.
• Build relationships with other service providers that serve the target populations.
• As appropriate, work collaboratively with Caritas of Austin’s Employment Specialists to link clients to employment. Research and stay informed about other local employment resources.
• As appropriate, work collaboratively with Caritas of Austin’s Education Specialists to link clients to education programs. Research and stay informed about other educational resources.
• Attend program collaboration meetings and training sessions, internally and externally, as requested by the supervisor.
• Be present and active in community-wide activities, meetings, and events.

Client Data and Record Keeping

• Manage case data by entering it in a timely manner into Service Point, the database utilized by Caritas of Austin for the Homeless Management Information System (HMIS).
• Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.

Organizational Support Functions

• Work cooperatively with all components of Caritas of Austin services.
• Engage in appropriate teamwork functions to provide a professional work environment and effective service delivery.
• Work with supervisors to create and implement a professional development plan.
• Attend Caritas of Austin staff meetings, Programs Department meetings and other meetings and training sessions as required.

Qualifications

Education

• Required: Bachelor’s Degree from an accredited college or university.
  • Preferred: Degree in social work, public health, counseling or other related fields in the area of human services.
• Preferred: Master’s Degree from an accredited college or university in the area of human services. Includes, social work, psychology, public health and counseling.

Experience

• Required: Minimum 1 year’s professional experience working directly with low-income, diverse, and underserved populations in a social services agency.
• Highly Preferred: Past work in housing programs or community housing or with people experiencing homelessness; experience working with people with mental health disorders; experience with Crisis Intervention.

Knowledge, Skills, and Abilities

• Experience with internet, MS Office, and databases required. HMIS (Homeless Management Information System) experience preferred.
• Bilingual proficiency (English and Spanish or other language) preferred.
• Must possess or be able to obtain a valid Texas driver’s license within 30 days of employment.

Salary/Benefits

• Base Salary Range:$46,491 - $52,885, with final offer based on education and experience
• Health Benefits:Medical, dental, vision, life, and disability insurance, including one medical plan fully paid by Caritas of Austin for employee-only coverage, with additional plan options available.
• Time Off:20 days of PTO in year one (increasing with tenure) and 14 paid holidays.
• Retirement:403(b) retirement plan with employer match.
• Additional Perks:Mileage reimbursement, monthly phone stipend, discounted memberships (e.g., LegalShield), and parking for employees working from the downtown location (if applicable).
• Student Loan Forgiveness:Caritas of Austin is a qualifying employer under the Public Service Loan Forgiveness (PSLF) program. Learn more:https://studentaid.gov/pslf/

Application Requirements

To be considered for this position, applicants must submit all of the following:

• A detailed resume outlining relevant experience
• A cover letter tailored to the position
• A list of professional references
• A fully completed application

Applications missing any of these components will be considered incomplete and will not move forward in the review process.

Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.